CHARLES BOONE
8753 Contee Road #303 Laurel, MD 20708 (240) 372-6794

OFFICE/FACILITY MANAGEMENT PROFESSIONAL
Proven ability to deliver and integrate effective Office/Security/Facility programs and practices into business environments to maintain daily operations. Cost-conscious professional skilled in providing high quality client service while successfully administering business goals and priorities. Skillful in procuring related equipment and managing vendor relations. Recognized for strong business acumen and effectively working with and training professionals at all levels. Known for persistence and diligence and strong administrative and project management capabilities. Solid background in facility management with reputation for exhibiting superior standards in business/commercial property management and operation of all essential building services.
Security Programs, Policies & Procedures
Customer Satisfaction & Services
Internal Controls & Surveillance Equipment
Staff Hiring, Orienting & Training
Systems Improvements / UpdatesIssues Management & Resolution
Contract Management
Budget Management & Cost Containment
Facilities Operations & Administration
Procurement & Vendor Relations



PROFESSIONAL EXPERIENCE




U.S. Facilities Manager, 2007 2008
PRIMUS TELECOMMUNICATIONS, INC. McLean, VA

In this position, I was responsible for managing and overseeing U.S. Facility Operations for nine national locations. I oversaw efficient use of space for multiple sites through effective planning and initiation, including alterations, modernization, relocation and realignment. I was also responsible for planning, directing, coordinating, and controlling facility maintenance to ensure proper safety, sanitation, and mechanical functions for all buildings, grounds, and capital equipment. Advising senior management on a variety of facility and real estate matters as well as managing all tenant related activities including lease management, rent collection, space management, and design of long term strategic plan for use and management of office space. I designed and implemented programs for the effective management of building services and operations, including security, maintenance, parking, and conference center and space allocation. As a lead on contract/procurement issues, I oversaw, managed, directed, planned, and implemented all of the organizations office and facilities related contracting and procurement policies including analysis, review and negotiation of contracted services working with key suppliers, managing contract renewals and supplier strategies. Serving as the procurement personnel, I also planned and prepared solicitations, evaluated incoming bids; proposals and quotations; conducted negotiations; prepared award documents and corporate agreements, performed post-award contract administration; and contract closeout. Serving as liaison between organization and building management, I addressed and resolved building issues with various management firms key personnel.


Director, Office & Facilities Management, 2005 2007
CHILD WELFARE LEAGUE OF AMERICA (CWLA) Arlington, VA

Working collaboratively with the Senior Vice President of Operations, I was responsible for managing both the Office Services and Facilities Operations unit for multiple locations. In this role I managed facilities operations which included HVAC, maintenance planning and alteration of office areas as well as layouts; planned, lead and coordinated office moves, space planning, oversaw tenant related activities which included administering leases, rent collections, and space management. I also managed and oversaw receptionists, information technology, telecommunications services, offsite storage, security operations, distribution/reproduction centers, and safety & health. In addition, I served as the contract and purchasing agent, by leading procurement planning; preparing RFPs; evaluating bids, proposals and quotations; conducting negotiations and performed post contract administration and contract close out. As an administrative manager I coordinated hiring and training of administrative staff, conducted and oversaw various HR responsibilities and managed an annual budget of $1.5 million.

Selected accomplishments:
Managed and led CWLA HQ relocation efforts which included planning, designing, layout, and construction of new space. I was responsible for locating and securing a new HQ location for over 100 employees. During this project I managed the overall planning, designing, and construction of the build-out space. On this facilities project, I interviewed and selected both the Architectural firm and General Contractors. We collectively worked on CAD files, blueprints, office layouts and change orders throughout the project.


OPERATIONS & FACILITIES ADMINISTRATOR, 2000 2004
NATIONAL ENERGY & GAS TRANSMISSION (NEGT) Bethesda, MD

Successfully oversaw Operations and Facilities Management for HQ location. I was responsible for the design and implementation of programs for the effective management of building services and operations. This included Planning and coordinating major capital projects, coordinating facility maintenance and repair programs (HVAC, Plumbing, and Electrical systems), space management, scheduling and managing internal facility renovation/move projects, Oversight of building and grounds safety, provided management support of the maintenance, grounds keeping and housekeeping staff, selected and procured maintenance materials, tools and capital equipment.
I also managed the administrative support functions, facilities coordinators, security and parking subsidy programs.

Selected accomplishments:
Major contributor of the grounds up project for NEGT. Building was built to support our more than 600 Headquarters employees as well as 6 sub-tenant companies. During this project I was able to gain knowledge of procedures of facilities planning, construction standards, regulations and laws related to federal and state building codes.
Designed and implemented long term facility maintenance plan and procedures
Integrated HVAC temperature alarm with building access-control-monitoring system.
Appointed committee chair for safety and health board and trained related board members on all facets of emergency procedures, including evacuation, fire drills, and medical emergencies.

ACCOUNT MANAGER, 1997 2000
BARTON PROTECTIVE SERVICES, INC., Arlington, VA
Managed and supervised the day to day security operations of a large contract portfolio. Served as security manager for property(s) assigned. Ensured all required reporting and contract compliance requirements were met. Managed multiple teams of Security Officers, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support. Managed and administered building access control system.

Selected accomplishments:
Tracked expenses to ensure budget requirements were met as projected.
Served as building Chief Fire/Safety Warden
Delivered training to building tenant fire wardens in preparedness, such as proper fire and medical safety, and building evacuation procedures in emergencies. Assisted in the development of a business continuity plan.




EDUCATION & CREDENTIALS





Bachelor of Science in Business Management Southeastern University, Washington, DC
Professional Development / Certification
Building Security, Certificate of Merit
Supervision and Security Management First Aid CPR
Delivering Exceptional Customer Service
Active Security Clearance (U.S. Department of Homeland Security)
Affiliations
International Facility Management Association American Society for Industrial Security International
Computer Skills

Microsoft Office Suite (Word, Access, Excel, Outlook, PowerPoint,)
Access-control applications (Kastle Systems, Datawatch Systems databases)