R. Greg Fairchild



Operations Executive
Planning Production Performance Turnaround - Quality Assurance
Experienced business management professional with demonstrated success in process improvements, cost control and delivering superior customer service. Skilled in analyzing complex problems, identifying root-cause problems and designing innovative and effective solutions. Adept in developing and implementing strategic initiatives and programs. Award winning and influential leader, who coaches, trains and motivates cross-functional teams to deliver mission-critical results on time within budget.


Reduced Direct Construction Costs 25%Reduced Home Build Time by 35%
Improved Service Delivery Time By 39%Zero Service Items Outstanding in 98% of Closings
Maintained Home Production Average of 107%Earned J.D. Power Quality Score of 9 over 4 Quarters

OSHA Certified Storm Water Pollution Prevention Plans Certified Microsoft Office Proficient

Selected Professional Accomplishments

Improved the build time of a construction department that had been in decline for 18 months. Reduced build time by 35% across all product lines.

Led the turnaround of an underperforming customer care department plagued by poor morale. Reorganized and unified the department and coached and trained associates resulting in reduced the number of days outstanding on customer care requests from 6.7 (average) days down to 2.6.

Reduced direct construction costs by 25% while maintaining quality and build time through renegotiating contracts, controlling take-off-adjustments and implementing value engineering.

Won regional quality award for 3 consecutive years. Developed quality initiatives and procedures to ensure quality standards and operational standards were met.

Achieved JD Power and Associate satisfaction score of 9+ for four consecutive quarters through development, coordination and implementation a Quality Delivery Program creating excellent customer experiences.
Lead division and won in-field, personal production construction contest for Lennar Homes by maintaining an above average production score of 107.1 %.

Reduced attrition/turnover of new hires by developing and facilitating intern training program for construction managers.

Key contributor in the development of templates for internet-based scheduling and payables system. Improved build times and created greater accountability for construction department.

Directed 45 associates in construction and Quality Assurance. Organized and established responsibilities for management, implemented improved policies and procedures and defined goals.

Formulated a plan to improve associates performance with new monthly coaching and skills training. Lead to measurable improvement in build time and customer satisfaction.

Led initiatives leading to ZERO item closing on 98% of all homes closed. Developed procedures and trained associates in quality assurance inspections.
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Professional Experience

Lennar Homes - Rockledge, FL June 1996 - February 2008
Lennar builds affordable, move-up and retirement homes in Communities that cater to almost any lifestyle
Director of Construction/Quality Assurance/Customer Care
Directed day to day operations of the residential construction department with operating budgets varying between $5M up to $50M. Supervised up to 32 Construction Managers and 3 Area managers.

Led permitting and starts associates, safety program, Storm Water Pollution Prevention Plans (SWPPP) program and training and development programs for 45 associates.
Managed business partner recruitment and staff hiring. Scheduled inspections and meetings with building and government officials.
Prepared estimates for county, government, and public bids; negotiated contracts, quantity takeoffs for both building and site work, dealt with architects, engineers and owners for design build contracts. Coordinated all subcontracting and materials purchasing.

Indian River Colony Club - Melbourne, FL January 1995 - June 1996
Active 55+ community of individually owned homes.
Project Superintendent
Supervised building construction of residential and commercial projects. Coordinated all subcontracting, purchasing and ordering of materials. Scheduled inspections and meetings with building officials and owners. Directed the oversight of invoices and budgets relating to building projects.

Suncastles, Inc. - Melbourne, FL November 1992 - January 1995
Award-winning custom home builder in Brevard County, FL.
Project Manager
Supervised building construction of residential and commercial projects. Coordinated all subcontracting, purchasing and ordering of materials. Scheduled inspections and meetings with building officials. Verified invoices and managed all budgets pertaining to building projects.

Honeymoon Hill Constructors - Merritt Island, FL March 1990 - November 1992
Established residential and commercial custom builder recognized for quality.
Vice President of Construction
Supervised building construction of commercial projects. Prepared estimates for county, government and public bids. Negotiated contracts, quantity takeoffs for both building and site work. Collaborated with architects, engineers and owners regarding design/build contracts. Developed budgets. Solicited and evaluated bids. Directed permitting and ongoing working relationships with city officials.

Previous Experience

Bovis Brunning Homes - Orlando, FL
Superintendent for Single Family Housing

Coutelis Construction - Miami, FL
Superintendent of shopping center project.

EKS Construction - Titusville, FL
Assistant project manager in LaCita Golf Camp; Country Club Community.