Deborah L. Maynard
Plant City, Florida 33563
813-764-0349
Expertise
Operations & Sales Management
Team Building & Leadership
Budgeting, Cost Control, P&L
Presentation & Negotiation Skills
Problem Identification & Resolution
Efficiency & Multi-tasking Expert
Customer Service & Quality Assessments
Computer Proficiencies
Microsoft Word, Excel, Outlook
Proprietary Scheduling Software
Training & Education
Ownership Thinking - executive coaching program that provided tools required to develop a workforce of "ownership thinkers" who become active participants in their company's financial success
Certification from Series of Seminars, on Dealing with Difficult People. Specialist in diffusing people who are angry, upset or rude & how to calm them in tense situations
Diploma from Bowie Senior High School, 4.0 grade average in general business and creative writing courses
Certification from Prince Georges Community College, 4.0 grade average in construction management courses
Awards
Outstanding Employee of the Year, 2007
Customer Service Excellence, 2006
MANAGEMENT BUSINESS PROFILE
Broad experience and versatility in leadership responsibilities within service-based industries, representing companies in business settings with professionalism, ease and decorum. Achievement of business goals, objectives, revenue and profitability through a respectful, forward thinking and motivational management style. Excel in driving multiple facilities concurrently with strong detail, problem solving and follow through capabilities. Strive to create and maintain a positive and diverse work environment that values people, performance, customer commitment, quality and integrity.
Contributions
#1 customer service rating, increased repeat business & positive referrals
25% sales increase achieved through targeted new business development
30% reduction in operating costs
75% increase in staff utilization and just-in-time material availability
Recovered major customer relationships through quick resolution of dispute
Optimized the business and field operations functions
Enhanced customer experience by mentoring staff on interaction techniques
Professional Experience
Service Manager
Simpson Mechanical, Tampa, FL August 2008 to October 2008
Evaluation of market conditions in multiple geographic areas to deliver fair pricing and quality services to customer base of 300+. Recruitment, hiring and supervision of personnel. Coaching and leadership of team members to constantly increase efficiencies, which permitted the best possible execution of accomplishing customer needs and company profitability. Directed sales initiatives and results for all divisions of company. Negotiated marketing & advertising techniques, providing a win for both the company and customer. Oversight of costs vs. revenue to strategize necessary steps to revamp the bottom line.
Operations Manager Multiple Locations
Specialized Painting Services, Tampa, FL April 2006 to July 2008
Leadership of 40+ specialized subcontractors located remotely in Georgia, Alabama and Florida, which were critical components to sustained success. These teams were held accountable for achieving strict and unparalleled company objectives. Instrumental in selling provisions to these subcontractors at predetermined fees. Steered sales plans and their outcome for all branch offices throughout these territories. Led projects to profitable results, relying heavily on ability to multi-task and motivate staff to perform. Responsible for coordinating and supervising budget procedures and purchasing activities. Endorsed detailed reports on all financial activities.
Service Coordinator Multiple Locations
Sutter Roofing Company of Florida, Tampa, FL January 2005 to March 2006
Coordination of a skilled team of 10+ that was customer-focused and proactive in quality operations. Increased repeat business by leading the execution of a customer service strategy built on the concept of getting it done right the first time. Instituted a program to improve the recovery rate for unpaid invoices and delinquent accounts. Succeeded in selling extra services by promoting over the phone to existing customers/businesses.
Deborah L. Maynard
Professional Experience Continued
Sales Representative Multiple Locations
Burch Corporation, Tampa, FL May 2004 to December 2005
Primarily focused on selling business to business on quality product lines and services. Interfaced with a sizeable collection of prospective consumers to promote and develop new service and maintenance opportunities as well as total retrofit solutions sales.
Project Manager Multiple Locations
W.E. Bowers, Inc., Beltsville, MD January 1991 to October 2003
Leader of scheduling and performance of all maintenance activities, combined with jack-of-all-trades aptitude in administration, basic electrical & HVAC knowledge, mentoring and multi-tasking. Managed 50+ commercial service calls per day to a team of 30+ technicians. Leveraged subcontractors to offer total solutions to incredibly large customer base; including creating and sending the billing statements for all work. Successful in selling air conditioning and heating maintenance contracts to high profile customers with multiple locations.
Significant Events
Business Consultant, Temporary Assignment
Belair Engineering & Service Co., Inc., Upper Marlboro, MD. 2003-2004. Provided on-site consultative support and rapport, which improved and streamlined operations of this $4m business.
Realtors Consultant, Part-time
Re/Max Innovations, Edgewater, MD. 2002-2004. Advised and assisted seasoned realtor with structuring and enhancing direct mailings, appointments, contract documents, community events, presentations and self-awareness. All for the purpose of effectively promoting services, getting repeat business and increasing sales in a highly competitive market.
Instructor, Temporary Endeavor
Prince Georges Community College, Largo, MD. 1989-1990. Designed and implemented an 8-week course on office management techniques, as they specifically related to the successful administration of a construction-based workplace.
Writer, Personal Ambition
Creator of a unique prose of poems, as written throughout entire life.
Notary Public for State of Florida, Certification
Commission #DD799604. Certified Signing Agent. My commission expires 8/19/12.
References Furnished Upon Request
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