OPERATIONS / BUSINESS MANAGEMENT
Specialty Products / Construction / Flooring

PROFILE: Result driven, accomplished professional with more than 18 years experience. Extensive experience in procurement, operations and finance of commercial flooring applications and business services; Team leader with strong communication, analytical and problem solving skills; Expertise in capturing and synthesizing the needed requirements for generating sourcing plans and executing innovative new solutions; Extensive experience in vital, fast-paced departments within a rapidly growing industry. Solution-based, research oriented professional that has created value for customers and client partners.

HIGHLIGHTS OF QUALIFICATIONS

Supply Chain Acumen Vendor Management Problem Resolution
Strategic Sourcing Manager Strong Negotiation Skills Strategic Planning
Excellent Communication Skills Operations Management Project Management

SELECTED ACHIEVEMENTS

Managed the purchase of a 27 million dollar a year floor covering company from its parent company and was an integral part of a team that secured a revolving line of credit of up to 5 million dollars with limited covenants; Negotiated discounts and rebates with various vendors throughout the floor covering industry; Recommended and implemented AP policies that took advantage of these discounts and rebates. Result: Added over 10% profit to the bottom line.

Analyzed in real dollars what the parent company had not been taking advantage of terms or discounts as offered by the mills. The cost was roughly 800k annually that the parent company was missing out on in terms, plus an additional 200k in rebates. Aggressively negotiated discounts and rebates and communicated a new accounts payables policy to our team. Result: Increased roughly 1 million dollars in net income to the bottom line in 2008.

Developed and implemented procedures and policies that encouraged the AR team to send out statements every two weeks as well as outstanding invoices to increase the rate of cash flow. The cost was roughly 120k annualized resulting in the ability to save for additional capital purchases; Created a contact sheet for the sales staff to get email addresses for property managers and managers of REITS to get problems resolved at the property level or at the management company level. Result: The impact was roughly 60k annualized after all costs are taken into consideration.

Communicated and negotiated with LA Fiber to recycle all of used carpet and pad. The problem was that carpet could be recycled, yet the plants were not recycling at the capacity they could, so the situation needed to be looked at from the position of the end user. The cost was approximately $ 300 per 40 yd roll off in Phoenix. In other markets, the cost ranged anywhere from $450 to $600 per roll off. Negotiated a deal with Fed Ex and LA Fiber where Fed Ex would pick up a 55' trailer and take it back to LA for $ 150; Instituted on a trial basis in the Phoenix market for 2 months to before rolling it out through the rest of the markets. Result: Increased profits by 200k.

Created a spread sheet and illustrated to team members all of the costs involved (materials, administration, time, fuel, additional labor and loss of profit), developed a tracking system for management to track the root cause of inaccurate record keeping. This made the customer happy as well as created less work for the company. Result: Approximately 120k savings annualized.

Recommended inventory be sold on a FIFO basis instead of just being sold randomly. This started cleaning up the aged inventory immediately from an "item" stand point, thus reducing carrying costs and administrative costs. Suggested to CEO a special sales to websites such as craigslist, which was no cost to do, also donated much of the aged inventory to Habitat for Humanity. Result: The Company had a positive on their side once they began their PR campaign.

TECHNICAL APPLICATIONS

Excel, Access, IBM Lotus, Adobe Photo Shop, Microsoft Word, Adobe Reader, 6 sigma, Exchange, Power Point, Compufloor, RFMS, and CRM


OBJECTIVE: Seeking a challenging position utilizing problem solving, communication and leadership skills to provide an immediate impact in the area of Construction / Floor Covering as an Operations Manager.

PROFESSIONAL EXPERIENCE

Criterion Brock Phoenix, AZ 2009 - 2010
Consultant
Collaborated with the COO on a daily basis to work out cost cutting measures, analyzed data
Communicated objectives with Leadership Team as well as all supply chain team members and provided key performance indicators to monitor business performance
Conducted extensive analysis and implemented enhanced operational support systems

Southwestern Floors Tempe, AZ 1992 2009

VP of Operations 2007 - 2009
Team member that secured a 5 million credit line with a lender, created and developed cash flow models and Division Budgets as well as one overall Corporate budget, reduced expenses by 3%
Communicated AR & AP policies to team members
Generated a reduction in collection days by 20% and added over 10% to the bottom line by taking full advantage of discounts, rebates and successfully managed the treasuries
Applied cooperative teaming and project budget analysis to determine avoidable costs
Established continuous process improvement at all levels in organization
Created policies and procedures for effective management and business development
Communicated and negotiated across all sectors and with various different teams
Audited all vendor invoices adding over 1% to the bottom line

VP of Operations (Tempe Floor Covering) 2003 - 2007
Led an operation that generated in excess of 27 million in revenues, managed a budget in excess of 25 million, pioneered environmentally friendly initiative that added roughly 200k to the bottom line
Analyzed and implemented integrated Sales and Operations Planning by line of business by executing a logical sequence of events from demand planning
Created and communicated key performance indicators in supply chain focused on indicator exceptions and business gap closures, repositioned company to expand lines of business
Developed and implemented business practices improving and reducing operating expenses
Analyzed existing support infrastructure and developed new procedures
Developed and implemented strategic planning for increased business
Creatively negotiated terms and discounts with various vendors adding over 10% to the bottom line

Financial Controller 1996 - 2003
Developed and implemented the business plan that was the integral part of our first successful launch across state lines, this was needed for TFC to increase their market share and subsequent revenues and profits by as much as 50%
Oversaw the construction of our 2nd building in conjunction with our GC and came in 1% below budget, managed the operations in Phoenix and Tucson
Managed all collections which were maintained at 99%, communicated daily with all offices

Bookkeeper / Contractor 1992 - 1996
Created, maintained and streamlined fixed and variable budget, analyzed budgets for any variances that couldnt be readily explained, communicated back charge and bonus policies
Meet with the collections team on a weekly basis ( Home builder, Paint, Multi-family )
Analyzed the aging report for accounts over 60 days and targeting them
Reported to the GM daily what invoicing, installer billings were, calculated margins and communicated with vendors on past due accounts
Established initial computerization model for property records, data entry of property records and installer work orders, answered phones and took orders when needed


EDUCATION
Some College Coursework Completed - Business - Arizona State University
Some College Coursework Completed - Economics - North Dakota State University - Minot