Summary
Experienced Manager with a special ability to efficiently and effectively manage time, people and task demands. Skilled in Team Leadership, Decision Making, Communication and Problem Identification/Resolution. Independent, reliable individual with a record of exceptional performance that has been recognized through promotions, bonuses and industry awards. Areas of expertise include:
Project ManagementVendor Relations
Motivational SkillsCompliance
Internal/External Customer ServiceQuality Assurance
Training/DevelopmentSafety
Professional Experience
New York Life2008 - Present
Registered Representitive
Responsible for prospecting, educating and providing individuals with financial services
Completed all requirements for state licensing and federal licensing
Prospect and educate potential candidates
Met or exceeded monthly sales quotas
Maronda, Inc.2002 - September, 2008
National Production Trainer/Director of Production
Responsible for the management of a team of five Production Managers and sixty-two Supervisors in ninety-eight communities throughout three regions.
Recruited, interviewed and hired all production personnel
Authored a formal training program for Production Managers and Supervisors
Proposed and managed a $350,000.00 annual training budget
Successfully reduced supervisor turnover by 75%
Developed schedules and organizational aides to reduce the days under construction by 42%
Wrote and implemented formalized Scopes of Work for contractors
Monitored home building practices and reduced construction variances by more than 8%
NVR/Ryan Homes, Baltimore, Maryland1991 - 2002
Manager of Construction Training1998 - 2002
Responsible for managing five production trainers who were responsible for production training within their divisions.
Managed an annual training budget of $200,000.00
Reviewed all monthly and quarterly reports from production trainers
Conducted all quarterly and annual reviews to determine developmental needs
Updated all training materials
Developed and implemented new training materials according to personnel and company needs
Conducted safety site walks
Represented Northeast Operations at OSHA hearings
Production Trainer1996 - 1998
Responsible for the training program for all Production Supervisors in the Northeast Operations region.
Performed needs assessment
Authored and implemented individual and group training programs
Designed reports to evaluate and monitor supervisor performance
As a special project, designed and implemented a methane remediation program for a community of 105 homes.
Service Manager1991 - 1996
Responsible for management of two service supervisors and one service technician.
Demonstrated an in-depth knowledge of corporate warranties and company products
Submitted and maintained annual departmental budgets
Dealt effectively with customer concerns and maintained a customer service satisfaction rating of 95%
Scheduled and managed 600+ home inspections annually
Taught regional and divisional training classes
Walked houses under construction within the division to ensure quality standards were upheld
Landmark Homes, Baltimore, Maryland1990 - 1991
Project Manager
Responsible for supervising all stages of the construction of single and multi-family homes.
Enforced the construction schedule to ensure that homes were completed on time
Managed the project budget
Implemented procedures to ensure that safety standards were upheld
Conducted pre-settlement reviews with the home buyer
Rodriguez Construction, Crescent, Pennsylvania1986 - 1990
Owner
Managed the construction of single-family, multi-family homes and commercial/residential renovation projects.
Estimated costs for materials and labor
Negotiated and secured bids for materials and labor
Maintained all company records including payroll and taxes
Managed thirteen employees
Education and Professional Development
Bachelor of Science, Construction Management, Almeda University
Edinboro State College
Technician Training School (professional certificate)
Extensive training provided by OSHA, Skillpath and Padgett/Thompson, Langevin
Formal training provided by NVR in the areas of Project and Performance Management, Behavioral Interviewing, Train the Trainer, Establishing Training Plans,
Subcontractor Management and Negotiations
Professional Awards
Received the Ryan Homes Most Valuable Player in 1992
Inducted into the Ryan Homes Master Builder Society in 1996
Community Activities
Parkway West Rotary
Moon Area Chamber of Commerce
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