MOREY C. DOYLE


CONSTRUCTION EXECUTIVE COMMERCIAL/RESIDENTIAL

Exceptionally successful executive offering 20+ years of practical and progressive career successes positioning organizations for growth, mentoring teams of high-performance professionals, creating and implementing operational enhancements, and fostering a customer-centric work environment committed to providing quality and consistency throughout the entire project lifecycle. Thrive on challenging opportunities to grow sales, lead change, and drive operational efficiencies.

Core competencies include:
Operations Management, Customer Relations, Purchasing, Organizational Structuring
Employee Development, Workflow Planning and Prioritization, Strategic Business Planning
Process Development, Cost Containment, Revenue Generation, Warranty Management

Florida Certified General Contractor # 1517458, Florida All Lines Claims Adjuster #P178566


CAREER PROGRESSION

PULTE HOMES ( 1994 to 2008)
$9 billion national home builder with operations in 26 states

Vice President, Customer Relations ( Orlando, FL) ( 2004 to 2008)
Vice President, Purchasing ( Orlando, FL) ( 2007 to 2008)

Customer Relations (Budget: $10 million; Staff: 5 General Managers of Customer Relations; Indirect Staff: 50+)
Purchasing (Budget: $200 million; Staff: 10 Purchasing Managers, Purchasing Agents, Director of Purchasing; Indirect Staff: 4)
Earned opportunity to lead operational turnaround within underperforming division. Key activities involved analyzing operational and financial performance, identifying areas of improvement, designing and deploying process enhancements, conducting root cause analyses, and facilitating customer service training. Gained $200 million purchasing responsibility in 2007; managed house costs, specifications, and products within to achieve cost savings.

Customer Satisfaction* Earned J.D. Power and Associates Highest Customer Satisfaction Award 4 consecutive years by leading operational transformation within the Builders Customer Relations organization.
* Transformed 2nd lowest customer satisfaction division into first place contributor 5 consecutive years by standardizing operating procedures and introducing formalized training.
Cost Cutting
* Slashed warranty expenditures 91% (to $147 per closing from $1,6000) while lowering risk by enforcing subcontractor warranties, identifying root cause failures, training vendors, and assessing contracts for warranty compliance.
Sales Volume
* Attained award-winning status for architecting customer support organization to support delivery of 1,800+ homes and condominiums annually while managing 10,000+ homes under warranty.
Productivity Improvement
* Enhanced operational efficiencies and secured corporate recognition as a nationally benchmarked division by creating and implementing a performance tracking business plan for the Customer Relations Department.
Efficiency Enhancement
* Improved field productivity by developing a standardized national e-services computer tablet operating process.
Employee Development
* Strengthened employee contributions by establishing and implementing a formalized orientation program attended by all new hires to provide process training and allocate necessary resources.
Award-winning Performance
* Earned the 2004 National Housing Quality Award from the National Association of Home Builders for leading organizational change and exceeding projected goals in just 1 years time.
Savings
* Cut base house costs 10% +/- for division year-over-year by conducting complex negotiations with vendors.
* Generated nearly $2 million in savings by streamlining supply chain initiative focused on shipping product directly to homes from manufacturers.
Incremental Revenue
* Attained nearly $1 million in additional revenue through post closing revenue program development. Created revenue-sharing partnerships with suppliers of products and services such as utilities, pool construction, pest control, window coverings, and more.
National Leadership
* Chosen by Area President due to expansive customer relations successes to serve as direct report to the National Vice President of Home Building Operations as Floridas Customer Relations representative steering several key national initiatives.
Area Construction Manager ( Orlando, FL) ( 2002 to 2003)
Budget: $75million; Staff: 10 Project Managers; Indirect Staff: 30+
Promoted internally to lead organization in rapid growth mode. Challenged with managing community development efforts involving 600+ homes per annum in collaboration with Project Managers throughout Central Florida geography.

Performance Rating
* Attained the highest internal customer satisfaction scores in Florida by facilitating employee training spanning construction, warranty, and customer delivery.
Budgeting
* Minimized housing costs and overhead variation to the lowest in Florida by enforcing operational policies and procedures.
Program Development
* Instrumental in standardizing build schedules on a national level as key contributor to e business systems development.
Safety Program Development
* Reduced liability and mitigated divisional risk by creating and implementing the divisions first formalized safety program.
Project Manager ( Indianapolis, IN) ( 1996 to 2001)
Direct Staff: up to 12 Superintendents and Customer Relations Managers
Selected to manage superintendents producing homes, direct customer relations activities involving home warranties, and oversee all financial/accounting activities for each community/business unit. Led efforts involving sales, production, warranty, and administration.
Contractor Safety Program
* Lowered liability and risk while complying with OSHA regulations by developing and deploying a formalized contractor safety program.
Performance
* Invited to attend Top Gun Training Program reserved for the top 1% of all employees.
Superintendent / Customer Relations Manager ( Indianapolis, IN) ( 1994 to 1995)
Direct Staff: 2 Assistant Superintendents
Recruited to one of the nations largest home building organizations to steer building and warranty activities for single family construction communities.


EDUCATION & PROFESSIONAL DEVELOPMENT

EDUCATION
Bachelor of Building Construction Technology Program
Purdue University West Lafayette, IN

PROFESSIONAL DEVELOPMENT
OSHA & F.H.A. Certifications; U.S. Naval Leadership School; Employee Training; Recruitment; Quality Systems