CHARLOTTE GRAHAM


OVERVIEW PROJECT HIGHLIGHTS

Accomplished Construction Project Manager with big picture vision and comprehensive industry expertise combined with a 15 plus year track record of cost-effectively directing and completing multi-million-dollar high-profile corporate development projects for such companies as Starbucks and Nordstrom in close collaboration with day-to-day project teams, subcontractors, independent architects, designers, engineers and external consultants.

Skillful leader and problem solver with superb analytical abilities focused around customer requirements and associated business objectives. Provides comprehensive industry and project management expertise combined with a can-do attitude based on integrity, quality and professionalism as core values.

PROJECT HIGHLIGHTS

Starbucks Research and Development Laboratories Seattle, WA (23,000 sq. ft.)
Managed construction for research and development at Starbucks corporate office.

Starbucks MIS Computer ExpansionSeattle, WA (6,000sq. ft.)
Managed long-range planning and design for a new computer center.

Nordstrom Credit Computer CenterDenver, CO (117,000 sq. ft.) Established a centralized credit processing facility. Collaborated on site selection, design and project programming and managed construction.

Nordstrom Data Processing CenterSeattle, WA (41,000 sq. ft.)
Managed facility development for corporate computer processing.


Nordstrom Regional Offices

Managed projects from conception, site selection, through design, construction and installation of furniture for regional offices in the following major cities: Washington DC, Portland OR, Chicago, IL, Minneapolis, MN, Paramus, NJ, New York, NY, and in California: San Francisco, Palo Alto, Walnut Creek, Santa Ana, San Diego and Costa Mesa.

Nordstrom Remodels

Revitalized existing retail stores into new merchandising concepts, spearheaded approval of remodels through governmental agencies and updated stores to meet current building codes.

PROFESSIONAL EXPERIENCE

Fish & Webster
Project & Design Consultant

Provides construction project, design, product development and marketing guidance and expertise with both local and regional clients ranging from medical clinics to nonprofits and from small consumer products businesses to residential design. Oversees every aspect of the business from the creative and marketing aspects to operations and financials. Develops needs assessments and designs for products, interiors and commercial spaces. Completed a remodel of a medical clinic in 2008.

Starbucks
Construction Manager for Starbucks Corporate Campus

Managed the design and execution of construction projects resulting in finished office, laboratory and computing facilities in response to Starbucks rapid growth. Major projects included research and development laboratories, corporate office space and a new computer facility. Responsible for project schedules, budgets, and managing the design process. Annual budget: $10M.

The Retail Group
Project Manager

Managed the design process for prototype stores for such clients as Blockbuster Video for this architectural design firm specializing in retail concepts.

Nordstrom
Senior Project Manager

Responsible for 19 store locations totaling for over 1 million-sq. ft. for this major national clothing retailer as it grew from a $300M to $3 billion corporation.

Managed projects from conception through completion and responsible for total cost estimating and budget control with annual budgets exceeding $8M.
Performed effective long-range planning and contract coordination to leverage resources to the maximum.

Nordstrom
Facilities Manager Store Planning

Managed corporate and regional facilities and offices totaling over 800,000-sq. ft.

Established personnel and space requirements for offices and distribution centers and directed planning, design and construction for the central computer center.
Negotiated national accounts with major suppliers resulting in $300K+ in annual savings.
Administered two long-range (5-year) planning studies for Nordstrom corporate offices still utilized as part of corporate strategic planning.
Initiated national purchasing contracts, resulting in savings of over $300,000 in annual capital
expenditures.
Managed independent consultants who supported construction projects.

EDUCATION / CERTIFICATION


Construction Management Program, University of Washington

BFA Interior Design, University of Washington

NCIDQ Certified - Professional Interior Designer Certificate

Certificate Program Commercial Real Estate & Development, University of Washington

Licensed Realtor in Washington State

LEED Accredited Professional


CONSTRUCTION PROJECT MANAGEMENT SKILLS


Design Sequence Communications
Invoice & Change Order Approval
Capital Project Risk Management
Executive Management Relations
Field, Vendor & Partner Relations
Multi-Site Project Management
Project Schedules & Budgets
Concept Needs Assessment
Agreement Negotiation
LEED AP

Primavera- SureTrak
Facilities Management
Long Range Planning
Design Presentations
Systems / Furniture
RFP Development
Dispute Mediation
Client Relations
Cost Estimating
Programming