Mark Miller



Executive Summary

Manager/ Outside Salesman focused on leadership through team development. Strategic planner and creative problem solver remaining composed under pressure; motivated by challenge, change, competition and complete customer satisfaction.


Professional Experience

General Manager/Outside Sales Jan 2008 Present
M&T Plumbing, Inc., Kings Mountain, NC : Reason for leaving company instability

Established a cost analysis spreadsheet to evaluate material costs. Drove consistency & manufacturer/supplier competition ultimately leading to an 8-10% cost savings in material purchases.

Established a formalized scheduling procedure to ensure timely & accurate personnel for meeting all deadlines with 98% on-schedule adherence.

Established a methodology of accurate record keeping for all new bidding/contract paperwork. This accounted for more company congruency throughout company pricing, and it assisted in the maintaining of a profitability standard of 15+%.

Established a spreadsheet to accomplish track-ability of all purchase orders. This eliminated wasteful spending by approximately 5-6% on all monthly supplier statements. It also introduced a level of accountability for all subordinates to report on all purchases.

Managed group of 42 employees, including scheduling, customer relations and contractor satisfaction
Managed all contract bidding
Generated reports to ensure profitability
Instituted standards for quality control
Served as both Hiring Manager and Supply/Material Coordinator
Managed customer procurement
Implemented quality control procedures
Assisted with the billing process
Responsible for daily operations
Served as Warranty/Service Liaison
Ensured quality installation of all plumbing products, piping and appliances
Oversaw and coordinated all training of plumbing and gas products



Inside Sales 2005 2008
Ferguson Enterprises, Charlotte, NC : Reason for leaving offered a better opportunity

Served as subject matter expert for local branch. Provided essential installation & design information for consumers. Also aided fellow coworkers in the closing of specialized sales to ensure proper selections & qualifications for customers.

Ability to maintain average gross profit margin of 30% month after month for all products sold. Therefore assisting in maintaining store budget numbers and profit yield.

Product training in plumbing and gas products, showroom products, hearth products and appliances
Assisted in the training of new associates
Trained in customer loyalty initiatives
Assisted in the reconstruction of the Charlotte city counter store


Project Manager 2004 2005
Southeastern Plumbing Services, Gastonia, NC : Reason for leaving company downsizing

Established a job performance/ tracking record to evaluate where each job is in construction process. This ensured that we were on schedule and kept track of inventory levels to support upcoming schedule.

Gained three new contractor accounts during a nine-month period through direct contact and sales of services and reputation. Ability to close deal during face-to-face negotiations & professional representation of company.

Managed group of 12 employees
Managed contract bidding/quoting and project tracking
Managed and coordinated all business accounts


Business Partner 1997 2004
J. Kevin Miller Plumbing & Electrical, East Canton, OH: Reason for leaving relocation for spouse

Oversaw all aspects of the business
Trained all employees in both processes and standard installation procedures of plumbing, electrical, hydronics, HVAC, water well, appliances and gas products
Served as customer service liaison with strong relationship building skills to maintain long term business/brand loyalty.
Generated high rate of customer satisfaction/loyalty
Instrumental in new business development


Education

Degree: B.S. Business Administration, 2006
College: Wingate University, Wingate NC; Graduated cum laude