Resume of Jeffrey D. Hooker

------Qualification Summary------
A versatile career of competent, effective experience at senior roles in construction/facility management, retail management, commercial real estate management, and project management. Proven people-skills with a personable approach. Strong organizational skills; honed analytical skills; and a track record of accomplishing significant challenges. Good at synthesizing seemingly diverse concepts/methods into workable approaches. Enjoy the challenge of developing effective innovative solutions, and have the flexibility to modify as necessary in order to attain goals. Adept at formulating strategies and plans individually, and/or in conjunction with others, and with guiding and helping decision-makers to see the merits of those plans. Have a generalists overall perspective, with a proven aptitude for a specialists level of understanding of the details.

------Core Competencies------
Leadership Approach Through Example, Subject Knowledge, and Competency
Effective Business Management and Operations
Very Strong Organizational and Analytical Skills
Turnaround Expertise and Business Start-up Experience and Skills
Strong Interpersonal Skills and a Heightened Sense of Good Customer Service
Demonstrated Capacity for Taking Calculated Business Risk and Minimizing It
Proven History of Budget Management and Maximizing P/L Through Effective Decision-Making
Effective Oral and Written Communicator
Work Well With and Like Professional Consultants (i.e., Engineers, Attorneys, Planners, etc.)
Able to Effectively Multi-task in Fast-Paced Environments

------Career Background------

President/Owner
Ascent Development Corp.
Grand Rapids, Mi.
1991 Present

In conjunction with business partners, organized a development/construction company (General Contractor) and built quality communities of single-family homes and condos.
Served as managing partner of the organization which involved vision and conceptualization of product; organizing efficient methods for building the product; the establishing and maintaining of effective relationships with suppliers and subcontractors; and ultimately ensuring successful delivery to the customers and proper follow-up.
Strategic leader of the business, and solely responsible for P/L, with a history of cost containment and of ensuring a profitable enterprise.
Selected, developed, and lead a strong team of people who made the company successful for many years.
Managed the development and maintenance of the grounds and myriad of moving parts that make up large communities of homes.
Managed the politics that revolves around rezoning requests, site plan approval processes, and ultimately prevailed through integrity, creativity, and tenacity.
Met thorny issues and problems head-on and kept everyone focused on the goals of the organization, always with good, honest customer service as the standard.
Had the foresight and wisdom to wrap up operations in a profitable fashion as the housing market flattened and the recession rippled into Michigan.

VP of Operations
Goodwill Industries of Greater Grand Rapids
1982 1990

Hired to modernize and to bring a professional approach to the donation and retail operation, and most importantly to build a solid revenue-making enterprise for the organization.
Completely reorganized the business side of the organization and its retail locations.
During tenure, revenue increased 500% and a solid infrastructure was put into place for the future development of the organization. Profit went from very red to well into the black.
Selected and developed additional retail store and donation center sites.
As the organization thrived, appointed to take lead of and serve as owners representative for a $5 million new facility and relocation project.
Managed the operations and maintenance of old and new facilities and ensured safe, clean, handicap accessible buildings and compliance with OSHA, MIOSHA, State elevator inspections, State Fire Marshall inspections, insurance company inspections, building codes, health dept. codes, and a myriad of inspections related to facilities that work with large populations of people with disabilities.
Was the go to person that took care of operations and business with a personable and effective approach always with an eye on safety for our people and visitors.
Worked with and answered to a large Board of Directors made up of community leaders who held the administrative staff to a high standard and expected professionalism.
Appointed to a myriad of major special projects inside and outside the organization to take the lead on and to ensure that they were successfully accomplished.
Developed a reputation for professionalism and effectiveness.

-------Education------

Bachelor of General Studies Degree
University of Michigan Ann Arbor
(Graduated With Distinction)