MARK A. ESSEX


SUMMARY
Experienced technical professional with proven skills in operations, maintenance, manufacturing, and commerce having excellent communication skills and knowledge of leading industry practices. Experienced with multiple applications and equipment types; major brands as well as unique purpose built applications.
PROFESSIONAL EXPERIENCE

Case IH Division of CNH Global Racine WI Present:
Manager of field service operations 2008 Present

Act as a regional corporate liaison working with a group of 29 dealerships in Texas on warranty, training and technical issues.
Interface with engineering and quality control on product and customer service issues


ALLIED WASTE, INC., Lewisville, TX 2007 2008
District Maintenance Manager
Supervised the maintenance operations for a divisional heavy equipment fleet used in post-transfer solid waste operations.
Reinstated and ensured correct data flow into the maintenance tracking software (CFA).
Implemented cost reductions by realigning all inventory stocking practices at all locations
Management of preventative maintenance programs to meet corporate standards. Efforts resulted in:
Maintenance on-time targets taken from a 40% compliance rate to a 95% rate and
Machine uptime taken from 74% to 93% during tenure.
Developed operational site budgets and annual district budget forecasting.
Supervised the workflow coordination at four locations with eight direct reports.
Negotiated pricing and service agreements with equipment dealerships.
Successful vendor negotiations during tenure resulted in cost savings of approximately $163,000; warranty administration resulted in savings of approximately $35,000.
Oversaw the technician training program, ensuring staff achieved developmental goals.

CATERPILLAR, INC., Decatur, IL2005 2007
Field Engineer
Served as the field follow engineer on the M-series motor grader new product introduction program.
Participated in the development and features of the new product, focused on identifying, reporting, and reworking engineering deficiencies during field trials.
Interacted with engineering and marketing teams on customer expectations during machine development.
Served as a liaison with dealer and customer principles providing technical training to technicians and operational training to end-users.
Cooperated with engineering teams on issue identification and resolution, root cause analysis, and coordination of engineering redesigns in the field.


VOLUSIA CONSTRUCTION COMPANY, South Daytona, FL2003 2005
Equipment Manager
Managed a fleet of 128 pieces of heavy equipment, including equipment acquisition and disposal, rental agreements, part procurement, and fuel inventory. Oversaw DOT tracking and documentation for the transportation fleet.
Managed maintenance budgets focused on realignment of vendors to support lowest cost per hour operations.
Supervised and coordinated daily operations of a staff of 14-16 employees including mechanics, oilers, transport drivers, fabricators and crushing plant operational team.
Coordinated machine transportation and daily tracking, which also included inventory and delivery of bulk materials to the individual job sites.
Improved machine availability from 62% at takeover to 87% readiness level.
Implemented inventory stores management, which resulted in a 22% cost savings.
Increased crew productivity by 12% due to the improvement in machine reliability and coordination of the transport and bulk materials segment.
Reduced the cost of product from the crushing operations by 8% per ton delivered.
Facilitated training on hazardous materials (haz-mat) handling, hydraulics, trench safety, and pump operations.

IRONPLANET, Fort Worth, TX 2001 2003
Inspection Network Manager
Managed inspection services of heavy equipment for an Internet-based auction company, servicing financial institutions, such as Cat Financial, Citi Capital, Chase, and Wells Fargo.
Supervised and coordinated a team of four direct reports and a variable size nationwide pool of independent contractors. Nominal number supervised was 40-50.
Established the inspection process flow, which resulted in reduction of per unit inspection costs by 35%.
Oversaw the administration of repair services with client asset managers and leasing agents.
Developed, revised, and managed the departmental operating budget to ensure profitability.
Negotiated and resolved after-sale disputes; dispute rate taken to and kept below 3%.
Successfully managed the inspection network allowing the company to grow approximately 400% during tenure, becoming the third largest auction company by gross dollar volume.

PORTERVILLE EQUIPMENT RENTALS, Porterville, CA1994 2000
Equipment Manager (1996 2000)
Shop Foreman (1994 1996)
Supervised the operational management of the maintenance department for this independent heavy equipment company, with direct responsibility for acquisition and disposal duties, vender selection, pricing negotiations, and monthly P&L statements.
Developed maintenance budgets including forecasting and machine replacement timelines.
Created and administered project budgets for machines to be refurbished and sold.
Supervised 10-12 maintenance and support personnel; implemented training programs and a performance based bonus program, which improved employee retention.
Maintained a 92% average readiness state for a 180-piece rental fleet.
Reduced fleet operational costs by 15% during first year as Equipment Manager.
Profitability of the company led to its purchase in December 2000.







QUINN COMPANY, Selma, CA1993 1994
Parts and Service Sales Representative
Marketed and sold caterpillar parts and services within an assigned territory. Consulted with approximately 60 client companies on maintenance technical and warranty issues.
Increased revenues in the territory by approximately 30% and maintained a satisfaction rating of 87% on customer surveys.
Successfully managed billing disputes and collection issues.
ADDITIONAL PROFESSIONAL EXPERIENCE
Equipment Mechanic II, TULARE COUNTY PUBLIC WORKS, Tulare, CA
Field Mechanic A, SIMPSON TIMBER COMPANY, Shelton, WA
SPECIALIZED TECHNICAL TRAINING
Machine systems employed in M-series motor graderCMI: Electronic Control Systems
Electronic Controls and Hydraulic SystemsWASHINGTON: Air Systems Controls
Undercarriage Inspection and ManagementWAGNER: Transmission Control Systems
INGERSOL-RAND: Hydraulic Drive SystemsDUETZ: Engine Diagnostics and Service
MARATHON-LETOURNEAU: High Voltage Electrical Drive SystemCNH: Service management II
EDUCATION
FRESNO STATE UNIVERSITY, Fresno, CA
PORTERVILLE COMMUNITY COLLEGE, Porterville, CA
(Courses in human resources, small business management, accounting, drafting, metals technology)
CATERPILLAR TRAINED Green Belt