OBJECTIVE

To contribute interpersonal skills and dedication to quality customer service in a direct management capacity

PROFESSIONAL PROFILE

Goal-oriented achiever and team motivator with strong organizational skill and detail orientation.
Enthusiastic, knowledge-hungry self-starter that thinks outside the box and puts plans into action effectively and decisively within the framework of company objectives.
Ability to make difficult decisions in high-pressure situations confidently.
Dedicated professional with significant sales and customer service experience.
Computer proficient in Word, Excel, Outlook, PowerPoint, Xactimate, and MSB.
Holds certifications in Carpet Cleaning, Hard Surface Care, Water Damage, Fire and Smoke Damage, Deodorization, HVAC Cleaning and Restoration in commercial and residential environments, Mold Remediation, and Subrogation.
Detail-Oriented Professional in Cleaning in Dealing with Commercial and Industrial Janitorial Processes
Ability to communicate and negotiate with a vast array of individuals.
Created training programs and directly managed staff to deal with the water and fire damage restoration industry.

HIGHLIGHTS OF PROFESSIONAL SKILLS AND ACCOMPLISHMENTS

Sales - Account Management - Customer Service - Interpersonal
Generated over $30,000,000 in total sales.
Estimated and sold various projects to meet desired gross margins.
Persuaded unsatisfied customers to retain products and services.
Implemented training programs for 22 employees and over 250 different customers.
Provided both Sales and Operational Support during the record-setting 2004 and 2005 hurricane seasons.

Management - Leadership - Analytical - Problem-solving
Managed various types of claims from small residential all the way to multi-million dollar commercial large losses.
Coordinated various projects with subcontractors for insurance restoration firms.
Supervised 22 employees daily at various locations.
Supervised a sales staff of 8 employees at various locations.
Directed daily activities of a multi-million dollar facility.
Evaluated company performance to ensure maximum profitability.

Quantitative - Technical
Implemented computerized inventory control system.
Diagnosed and remediated thousands of structural issues in relation to water, fire, and mold mitigation.
Implemented EPA and OSHA standards for an insurance restoration firm.
Maintained accounts-payable files for more than 500 customers.
Created a respirator program for 22 production employees.

WORK HISTORY

Manager, The Birdhouse Café and Sweet Shop, Asheville, NC, July-2008 Current
National Account Manager, Relief Restoration, Upper Marlboro, DE, July 2009 -November 2009
Sales/Estimator, The Building Group, Inc., Hendersonville, NC, January 2008 July 2008
Regional Sales Manager, Ally Equipment Rental, Conley, GA, February 2007- December 2007
Restoration Account Manager, Munters MCS, Lawrenceville, GA, August 2004-October 2006
Independent Consulting, Self-Employed, September 2003-August 2004
Business Development Manager, LVI Services of North Carolina Inc. Salisbury, NC, February 2003-August 2003
General Manager/Sales, Servpro of Biltmore, Arden, NC, July 1994-September 2002

EDUCATION

Clinton County High School, Albany, KY, June 1993