DIANA OCONNOR
2337 Ridgeland Avenue
Berwyn, IL 60402



PROFESSIONAL SUMMARY:
Bi-lingual customer/human relations specialist with over (20) years of progressive experience working with in manufacturing, engineering, and government environments.

PROFESSIONAL EXPERIENCE

CONCORDIA GROUP, LTD., Arlington Heights, IL 05/08-08/08
Human Resource Officer Salary: $ 62,500
Responsible for 36 employees and initial set up of HR Dept.
Performed recruiting, screening and interviewing of candidates.
Responsible for employee counseling, performance reviews and terminations.
Provided administrative support to the 2 partners and office manager.
Initiated and implemented all HR documents, SOPs, 401K and benefits administration.
Responsible for Workmans Comp claims, FLMA, and employee relations.

PINNACLE STAFFING, Northlake, IL 08//07-05/08
On Site Manager for FHP Salary: $ 42,000
Responsible for 175-250 employees on site at a clients location.
Performed recruiting, screening and interviewing of candidates.
Responsible for employee counseling, write ups and terminations.
Handled on site troubleshooting, unemployment claims, safety training in English/Spanish and EEOC.
Implemented ESL classes and employee relation recognition programs.
Handled 2 sites, manufacturing facility and warehouse.

RADIO AMERICA, Oak Park, IL 12/06-08/07
Telemarketer Salary: $ 30,000
Performed customer service functions and phone customer service support.
Administered all office functions.
Handled all Spanish related calls to customers.

FLAVORS OF NORTH AMERICA, Carol Stream, IL 07/04-12/05
Executive Administrative Assistant/Human Resources Salary: $ 40,000
Provided administrative support to the Vice President of Operations.
Responsibilities included recruiting, development of employees and performance reviews.
Assisted in interviewing, hiring and payroll process.
Administered all office functions.
Responsible for interpreting for Spanish speaking employees and providing Safety training and implementing yearly Safety Fairs.

AJILON SERVICES, Oak Brook, IL 01/04-04/04
Human Resources Administrative Assistant Salary: $ 30,000
Provided technical and computer support to clients.
Responsibilities included career management services to program participants.
Assisted in clients resume development and formatting.
Responsible for Career Resource Network training seminar via the website.
Administered all office functions.
V&V SUPREMO FOODS, Chicago, IL 01/03-01/04
Customer/Human Relations Specialist Salary: $ 40,000
Primarily Spanish speaking environment.
Responsible for interviewing, hiring and payroll process.
Assisted in developing recruiting process and procedures.
Administered technical testing to candidates and performed reference checks.
Handled any customer issue with regards to service or administration.
Engaged in employee relation activities including administering employee surveys, and conflict resolution.

TANDEM STAFFING, Hanover Park, IL03/98-01/03
On Site Supervisor for Andrew Wireless. Salary: $ 40,000
Company manufactured Cellular phone accessories.
Responsible for 150-400 employees on site at a clients location and all aspects of employee relations.
Processed payroll, scheduling and invoicing.
Performed interviewing, hiring and terminations of all temporary employees.
Managed quality control, all phases of career development and performance reviews.
Handled on site troubleshooting, Workmans Comp claims, unemployment and EEOC.
Primary customer contact and Spanish liaison for Safety training/Benefits Administration.

A & R JANITORIAL SERVICES, Cicero, IL02/96-02/98
Custodial Supervisor Salary: $ 36,000
Responsible for maintenance and custodial duties on site at City Hall, Chicago, IL.
Job responsibilities included payroll, inventory control, hiring/termination, work orders, project scheduling and contract negotiation.
Performed interviewing, hiring/terminations and performance reviews.
Handled on site trouble shooting, Workmans Comp claims, unemployment and EEOC.

MARRIOTT HOTELS, Oak Brook, IL 06/88-11/95
Front Desk Supervisor/Housekeeping Manager Salary: $ 35,000
Worked as front desk clerk and was then promoted to Supervisor.
Responsible for guest relations, room availability, reservations and all aspects of hospitality management.
Promoted to Housekeeping Manager and directed a staff of 40 associates.
Quality Committee member for 4 years.
Maintained quality and cleanliness standards of guest rooms, ordered all inventory product, interviewed/hired staff and furthered career development of associates.
Responsible for department budget and all monthly accounting reconciliation.

EDUCATION
Associate of Arts, Hotel & Motel Management, 1984
College of DuPage, Wheaton, IL

Bachelor of Arts, Economics, 1988
University of Illinois, Chicago, IL

Master of Business Administration, Human Resources, 1996
DePaul University, Chicago, IL
SKILLS
PC Proficient in Word, Excel, PowerPoint and Internet.
Bilingual English/Spanish read and write.

REFERENCES AVAILABLE UPON REQUEST