Susanne M. Davis, SPHR
P.O. Box 59021 - Phoenix, AZ 85076 Telephone (480) 560-0724


PROFESSIONAL PROFILE


Senior level Human Resources professional with broad-based functional skills and multi-industry experience. Core strengths comprise working collaboratively with executives and managers to analyze complex problems and find innovative solutions; communicating effectively with all levels of the organization; managing projects, prioritizing, and delivering results. A strategic player who excels in fast-paced, ever-changing environments, and can roll-up the sleeves to achieve goals and objectives.


Staffing and Organizational Development (Recruitment, Retention, Succession Planning)

Performance Management Systems
(Pay-for-performance, pay-for-skills, variable pay, executive pay)

Compensation Planning and Design
(Job analysis, job descriptions, salary structures)

Benefits Design and Administration
(Fully-insured to fully-funded plans, elective and non-traditional options; cost-effective solutions)

Employee Relations and Legal Compliance
(Management coaching and consulting, Open Door Policy, union avoidance)

Training and Development
(Plan design, development, implementation; needs analysis, gap analysis, measurement)

Workplace Safety and Health, OSHA Compliance

HR Information Systems
(Design/Selection and Implementation; HR Metrics, Analysis and Reporting)




PROFESSIONAL EXPERIENCE


Manager, Human Resources
Confidential (May 2008 to present)
Established a post-IPO human resources function; focus on establishing a strategic human resources focus and best practices.
Served as member of ISO-9001 implementation team achieving certification in six months.
Designed and implemented comprehensive group benefits plan.
Wrote employee handbook and implemented the 401(k) and Profit Sharing Plan.
Recruited key management and support positions, increasing employee level from 20 to 45 in less than six months.
Established executive pay structure.


Director, Human Resources
Goodwill Industries Northern Arizona, Flagstaff, Arizona (March 2005-Present)
Established the human resources infrastructure, and prepared the organization for accreditation by CARF (Commission on Accreditation of Rehabilitative Facilities.) Strong employee relations, talent acquisition and retention, and training activities; Implemented and administered local payroll processing system: Acted as COO to achieve organizational and financial stability, getting the organization in the black within six months.
Achieved one-year CARF certification in 2006, followed by a three-year CARF certification in 2007.
Serving as HR Advisor/Consultant and Project Manager, supporting the organization


Chief Human Resources Officer
Advanced Cybersystems, Inc., Madison, Tennessee (June 2000-January 2005)
Strategic HR business partner with executive team for this start-up/IPO operation, establishing the business model, mission, and objectives; defining the Human Resources strategies to support the business. Developed the HR infrastructure (staffing, group benefits, compensation, and performance management), handled all employee relations and legal compliance, coached and counseled managers.
Designed competitive, cost-effective compensation and benefit program to attract and retain leading edge IT skills.
Increased staffing level from 10 to 60 employees with a 99% retention rate.
Continued as Human Resources Consultant following final downsizing in late 2004 to close offices.

Human Resources Manager
Durel Corporation, JV - 3M Company and Rogers Corporation, Chandler, AZ (April 1997-June 2000)
Directed corporation's total human resource activities including management development, compensation, benefits, employment, employee relations, safety and affirmative action. Formulated policy, identified human resource priorities and developed programs to achieve corporate objectives.
Increased staffing level from 150 to over 400 employees in 18 months and decreased turnover from 28% to 6%
Redesigned compensation and benefit programs in conjunction with recruitment, selection, on-boarding, and job-readiness programs becoming an employer-of-choice.


Human Resources Manager
Radiall-Jerrik, Tempe, AZ (1995-1997)
Established new post-acquisition organizations Human Resources Department; Directed staffing, compensation, benefits, training, organizational development, occupational safety and health, and employee relations. Collaborated with executives and worked closely with managers and supervisors, aligning business and human resources strategies.
Served on ISO-9001 implementation team, achieving certification first year.
Developed training programs for manufacturing processes.
Planned and executed corporate move from three manufacturing sites to a single site with production down-time of one-day.

Human Resources Project Manager, Quality Programs
Ryobi Outdoor Products, Chandler, AZ (1993-1995)
Served as organizational consultant and project manager, spearheading new human resources strategic initiative to move company production from high-volume, labor-intensive, low-quality product manufacturing to more efficient operations, yielding high quality products. Implemented cultural change at five production sites through training centered around teambuilding, self-empowerment, problem solving, and decision making.
Gained a return-on-investment of over $160,000 in less than eight months by leading change implementation project teams.
Improved organizational effectiveness by recruiting an ESL Instructor to cross-train employees on English and Spanish language skills.


Human Resources Manager
Human Resources Administrator (promoted after one year)
Aircraft Gear Corporation, Chandler, AZ (1986-1993)
Established, oversaw and directed all human resources activities; Served as counsel to executive, middle, and line management on HR issues; Managed staffing, compensation and benefits, training and development, safety and health, and employee relations. Acted as corporate liaison and representative with active positions on various community boards and industry committees.
Established internal training program to develop critical skills enabling company to attract and retain skills.
Partnered with the Arizona Tooling and Machining Association to establish the first Arizona Machining and Tooling Institute and target top precision machinists for hire post-graduation



CREDENTIALS


M.A., Organizational Management, University of Phoenix, 1999
B.A., Business Management, University of Phoenix, 1993
Certification, Senior Professional in Human Resources (SPHR)
Certified Instructor, Development Dimensions International (DDI)
Certified Implementer, Lominger Competency-Based Performance Management System
Life and Health License #690099, State of Arizona
Fingerprint Clearance Card
Computer Literacy: MS Word, Excel, Access, PowerPoint, Publisher, Project Manager, Outlook, SharePoint, Word Perfect, Lotus Notes, HRIS systems, AS400 and various integrated Enterprise Resource Planning systems



PROJECTS



Developed Affirmative Action Plans
Designed Salaried Performance Evaluation Plans
Authored Employee Handbooks and Employee Newsletters
Rewrote/updated Policies and Procedures Manuals
Developed and Implemented Occupational Safety and Health Programs, including BBP, HAZCOM, Forklift Operation/Licensing, OSHA Compliance, Training, Incident Reduction, No-Lost-Days, Incentive Plans
Implemented School-to-Work Program with community schools (high schools, technical schools, and community colleges)
Collaborated with Thunderbird Graduate School of International Management to develop a customized Japanese Culture and Negotiation curriculum for sales and management teams
Developed curriculum/learning tools for distance learning company (study guide, exams, research project for Compensation Decision Making)




AFFILIATIONS


Commissioner, Flagstaff Commission on Disabilities
Member, Society of Human Resources Management
Board and Member, East Valley Human Resources Assn
Human Resources Board, Arizona Association of Industries (Human Resources Council)
Board, City of Chandler Merit Review Board
Board, Maricopa Foundation for Healthcare Board
Board, AZ State Senate Select Task Force on Managed Care Reform
Member, Arizona Tooling and Machining Assn