Richard Hadeed
Portland, OR 97233
Summary of Qualifications
Experience in Managerial role as Owner, General Manager and Department head
Always improved the Department assigned in both Efficiency and Safety
Purchasing, Scheduling, Estimating, Hiring & Firing oversight
Outlook, Microsoft Word, Excel and Quickbooks
Excellent Customer Service skills
8/2006- 11/2009
ESP Supply Inc.
Production Manager
Ran all facets of day to day operation of the Company
Up to (11) Employees- Installing Mirrors, Glass & Shower Doors
Estimating, Sales, Purchasing, Hiring, Firing
Streamlined many in-house procedures and increased efficiencies
Designed & Implemented Incentive Program
Created all daily installation schedules
Worked with Interior Designers and Home owners in designing Custom Shower Enclosures
Implemented new Service Order and Work Order procedures
Prepare Estimates from Blueprint take-offs & Scale drawings
Involved in Planing, Designing & Staffing a booth for many area Trade Shows
Customer Service with Vendors, Contractors, Remodeling Firms and the Public
Proficient in Microsoft Office and QuickBooks

1/2004- 8/2006
NW Spa Maintenance & Repair
Owner
Sole Proprietor
Personally operated all daily activities and duties
Regularly ran Cost Analysis and examined established procedures for higher efficiencies
Manage all facets of operations; advertising, purchasing, customer service. A/R; A/P
Sold the Business at a profit after 2-1/2 years of re-organizing

7/2002 9/2003
Hartung Glass Industries
Architectural Sales / New Product Consultant
Established new product line
Created Procedures for Quoting; Purchasing; Production and Sales
Worked individually with each Sales Representative on training / education of all product lines
Sales calls in the field to both Glass Contactors and Architects to develop a working relationship with our Program
Created Power Point seminar presentations







6/1991 2/ 2002
OldCastle Glass
Door Coordinator / Inside Sales ( 6 / 1991 - 2/ 2002)
Had oversight on the design and production of an Architectural Catalog to introduce this new product. This catalog was eventually used by 10 other facilities in North America.
Left the program as one of the most reliable products in the Industry throughout the Pacific Northwest.
Sales coordinator: Involved in all aspects of quoting for our entire product lines as an inside salesman. Tracked and coordinated activities of 2 outside Sales Reps.
Traffic Manager ( 4 / 1992 2 / 2002)
Established an efficient method of shipping goods on our Private Fleet. Delivery area was on the Interstate 5 corridor from Everett, WA to San Jose, Ca.
Monitored 13 trucks. This included scheduled maintenance; routing; designing Specifications and pursuing Leases; monitoring all fuel purchases.
Had oversight (hiring / discipline / firing) of up to 10 CDL drivers. This included monitoring their hours in accordance with Department of Transportation Hours of Service Regulations.
Currently a Certified Drivers Trainer as well as being trained as an Accident Investigator.
Production Manager ( 6 / 1992 8 / 1999)
Design and establish one of the best safety programs in the Glass Industry
Established production methods as we introduced a Best Practices Program. Within two years had the highest rated efficiencies in our region, which included 8 other tempering facilities.
Worked as a liaison between sales, production and fleet to coordinate Just-In-Time deliveries for our customer base.
Certifications
Drivers Training, AS400 System, CPO certified and Forklift Certification