Joy Camille Madson
27143 S Skagit Hwy
Sedro Woolley, WA 98284
joymadson[at]yahoo.com
360-421-1421 (Mobile) or 360-856-2458 (Home)



SUMMARY

Experienced in information technology and computer networking with advanced skills in the use of Windows, Word, Works, Excel, QuickBooks, Peach Tree, and SAP PM as well as other uncommonly used software applications, most recently a software technical representative. Strong interpersonal skills while interacting with customers, suppliers and vendors, and fellow employees. My work history requires attention to detail, excellent organizational skills, prompt timing, strict procedural compliance, documentation and reliability. My recent positions in the commercial nuclear power industry required access to the protected areas of a nuclear plant requiring an FBI background investigation as well as routine drug testing. I also acquired my TWIC card on January 9, 2009.

EXPERIENCE

01/26/09 to 04/03/09, Timec, Shell Refinery, Anacortes, WA.
Field Administrative Assistant
Creating Excel spreadsheets for tracking of blue books (signatures for completion of jobs). Helping to create blue books and get them field ready. Creating transmittal forms in Word, to issue blue books
out to contractors. Filing all appropriate paperwork for tracking and copies of blue books. Insuring all files are organized and accurate for turnover meetings in morning. Creating any additional spreadsheets needed for tracking work progress.

04/14/08 to 09/04/08, New Dimensions Solutions, Diablo Canyon Nuclear Power Plant, Avila Beach, CA.
Advisory, Client Service, Associate
SAP Plant Maintenance (SAP PM) software specialist. Responsible for development, review, and revision of SAP PM training materials. Implemented classroom and computer laboratory training sessions. Conducted one-on-one training sessions. Verification and testing of training exercises. Documented and tracked training activities using On Demand, Power Point and Word. Master data entry and creation. Certified as SAP PM Subject Matter Expert Training Instructor at Diablo Canyon Nuclear Power Plant.

01/28/08 to 03/09/08 and 04/07 to 5/07, Corestaff, Diablo Canyon Nuclear Power Plant, Avila Beach, CA.
Foremans Assistant
Administrative assistant for Electrical Maintenance Crew Foremen, working twelve-hour night shifts, seven days a week, during an overhaul of a nuclear power plant. The position required fluent knowledge of several computer software applications and technical libraries containing written procedures, work orders, drawings, and diagrams. Assisted the foremen with crew assignments, opening and closing work orders, obtaining and delivery of parts from the warehouse, handing out accurate drawings and procedures, updating procedure history, and checking tools in and out.



06/07 to 01/24/08, Pacific Gas & Electric Co., Diablo Canyon Nuclear Power Plant, Avila Beach, CA.
Plant Clerk
Upgrade and revision of Electrical and Instrumentation & Control maintenance procedures at a nuclear power plant. Procedure upgrade involved obtaining complex technical information, and computer processing in accordance with nuclear quality standards, error checking, and formatting.

06/06 to 01/07, Bullnosenit Drywall, Oak Harbor, WA.
Assistant Office Manager (part time while attending college)
Administrative responsibilities included customer accounts service and support, accounts receivable, billing, employee payroll, and job cost analysis. Assisted with IRS audit.

12/2003 to 09/2005, Wave Broadband, LaConner, WA.
Digital Technician and Customer Service Representative.
Technical support, repairing digital receivers and cable modems, and entering digital receivers into a computer database. Customer service and accounts receivable.

06/2000 to 12/2003, Fidalgo Networking, Mt. Vernon, WA.
Computer Technician and Digital Service Line (DSL) Manager.
Technical support, new customer DSL installation, activating, deactivating, and configuring DSL accounts in routers, troubleshooting and correcting network and computer problems and outages, data entry, and customer service and support. Customer accounts service and support, and accounts receivable.

EDUCATION

Associate in Science Degree, Whatcom Community College, Bellingham, WA, 12/2006.
Associate in Science Degree, Skagit Valley College, Mt. Vernon, WA, 03/2005.
Cisco Certification, Network Associate, Skagit Valley College, Mt. Vernon, WA 12/2001.
High School diploma, Sedro Woolley High School, Sedro Woolley, WA, 1999.