Molly R. Handy

GOALS
To find a company where my background in customer service can be utilized to the fullest extent

To work with other employees and other departments to ensure the customer the best service possible

To undergo training and gain new skills relating to the nature of the company

To continue to expand on my knowledge and experience


SKILLS
Experienced customer service representative Multiple years experience in call center/office environment, fielding incoming calls,working with customers via telephone concerning order status, payment and pricing information and aiding the customer with any questions/concerns Computer Skills including Microsoft Office, Quickbooks and Excel 10 key adding machine Excellent hands-on learning skills Independent worker Fast learner with interest and experience in many areas of business operation


EXPERIENCE

Virginia Furniture MarketRocky Mount VAMay 2006 thru present
Customer Service Supervisor(ending pay $12.75 hourly)
Answered all incoming calls into business and either helped the customer immediately or directed caller to appropriate department
Worked with customers both in person and over the telephone on a daily basis concerning payments, deliveries and order processing
Responsible for order entry, including model numbers, pricing and special order information
Worked with customers concerning financing applications and follow up questions about their financing accounts
Supervised a team of five to seven customer service representatives, including training, overseeing day to day operations and month to month scheduling



Blackwater Door and MillworkRocky Mount VAJuly 2004 thru January 2006
Inside Sales Manager(ending pay $12.00 hourly)
Answered calls daily concerning product information and pricing and availability
Focused on improving customer service techniques within the office
Managed and supervised an inside sales/customer service team consisting of six members
Worked closely with other departments to improve flow of information within the company
Assisted in developing and implementing a training program for office staff
Helped organize and conduct a bi-weekly production meeting involving employees from all areas of the business



Custom WoodworkCallaway VAMarch 2000 thru July 2004
Office Manager(ending pay $10.00 hourly)
Primary focus on answering all calls into business and working one on one with customers via telephone
Worked closely with individual customer needs and requests, including special order items and shipping logistics
Responsible for bi-weekly payroll including counting of time worked, monitoring use of paid vacation and sick time, payroll tax reporting, calculating commissions and discussing and enrolling employees in benefit packages
Daily work on accounts payable details including paying invoices, entering invoices to be paid, contacting vendors and matching with bills of lading
Balanced accounts receivable files once monthly including issuing statements, calling customers concerning unpaid statements, entering payments into system and depositing all monies received
Gained general knowledge of purchasing, delivery scheduling and production processes