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SENIOR-LEVEL GLOBAL OPERATIONS, PROJECT & QUALITY MANAGEMENT EXECUTIVE________________________________________

Project Management R & D Global Operations Quality Management Process Management Engineering Improvement Productivity Change Program Strategic Planning Corporate Restructuring P&L International Business Cost Control

Professional career reflects over 20 years of engineering.
Recognized leadership in a multi national environment through several international assignments.
Demonstrated a record to drive improvements, developed creative strategies to achieve goals, and implemented processes that produced results.
Diverse professional and educational background with 15 years of multi cultural experiences.
Held several senior level management positions within R & D in the United States, Canada, Germany and Sweden.


PROFESSIONAL HISTORY

Ericsson1994 - Present
Telefonaktiebolaget LM Ericsson is a provider of telecommunications equipment and related services that enable telecommunication, end-to-end solutions for operators of mobile and fixed networks worldwide. The company has over 75,000 employees worldwide. (NASDAQ: ERIC).

Head of Operations April 2007 to April 2009
Ericsson GmbHAachen, Germany
Research & Development unit ( Eurolab )
Development Unit Core & IMS ( Mobile Softswitch Solutions )

Established financial frames with our internal suppliers in Finland, China, Canada and Croatia. Orchestrated our resource planning and capability management operations. Chaired several different councils in regards to improvements and engineering process groups. Planned and tracked improvement projects.

Managed 9 employees directly and an operational budget of US$65M
Implemented successfully the organizational goals and unit operational plans in regards to budget, projects, competence development, innovation and efficiency
Created an efficiency program within the Integration and verification centers in Canada , Germany and Croatia to reduce project lead-time, increase test automation and usage of distributed network for Integration and Verification activities
Established a remote testing program between our site and the Montreal verification site resulting in 10 weeks lead time reduction with saving of US$170,000 by using the follow the sun principle.
Increased automation testing by 52 % thus reducing verification lead time of our legacy software by 2 weeks
Reduced test equipment cost by US$750,000
Achieved an operational budget reduction of 5% for a saving of US$3.25M


Director of OperationsJuly 2005 to April 2007
Ericsson Inc.Boulder, CO
Research & Development units USA

Entrusted to manage the operations of our different R&D sites within the US. Created a consolidated view of the R&D Operations in the US. Participated in the financial reviews and site strategy ( closure of sites ) consolidation. Carried through the strategies for the different sites and ensured the best possible operating environment. Resolved organizational and operational issues across sites. Aligned local priorities with the global directives. Established a management structure including goals, decision forums, processes and tools. Focused on Internal efficiency and effectiveness of the R&D operations.

Managed the following R & D sites: Boulder CO, San Diego CA, Plano TX, Brea CA, and Raleigh NC adding up to 635 people.
Sponsored the general consulting, training and appraisal in regards to SEI Software CMM with Borland at the Boulder design center.
Implemented key measures like efficiency and productivity:
oReduced the R&D OPEX of US$45M by 5%
oReduced Hourly rate by US$8/Hour
oReduced cost per active head to US$103K /person
oIncreased productivity hours from 78% to 85%
Project manager for the new SAP financial system implementation across our R & D Sites
Led the employee satisfaction survey feedback sessions and created action plans to improve the employee motivation and retention
Communicated the status of our operations to employees through All employee meetings and Road shows

Director of EngineeringJanuary 2000 to July 2005
Ericsson Wireless Communication IncSan Diego, CA
Development Unit CDMA ( Radio Access Network )

Brought over to implement a broad set of challenges, mainly the transformation towards Ericsson ways of working including processes, methods, tools, quality and project management disciplines towards the newly acquired Qualcomm CDMA wireless division.

Managed 11 employees directly and an operational budget of US$2.1M
Worked with a projects portfolio budget of US$65.7M
Promoted to take over the product development units project/program office:
oChaired the operative steering group which reviews projects and approves business tollgate decisions
oChaired the assignment handling board which reviews current and new assignments in respect to the resource plans and project priorities
oEstablished the frame agreements with our design centers in Canada, Brazil and Sweden
oDeveloped competence development plan for our project managers
Pushed for efficiency and productivity improvements:
o Efficiency
Decreased test cases duplication by 30%
Introduced Integrated Centric Environment (ICE) as a new way of working
Reduced the number of test stations and saved US$1.1M
Standardized our test environment which created US$ 240K in savings
Reduced the number of software tracks for savings of US$1.5M
oCost of Poor Quality:
Reduced HW claims by 15% for savings of US$2.8M
Reduced maintenance cost by 21% for savings of US$7K
Reduced Customer Trouble Report by 33%

Scored in the 92 percentile on the leadership index from the Employee survey
Top 15% Ericsson performer and awarded Long Term Incentive plan for 3 years in a row

Quality ManagerJanuary 1998 to January 2000
Ericsson IncResearch Triangle Park, NC
Development Unit TDMA (Digital Wireless Office System )

Asked to join a newly created product development unit to establish a quality system and infrastructure as well as the Ericsson project management principles.
Successfully implemented a Y2K program and business continuity plan
Successfully ensured the ISO 9001 certification
Created and maintained the Improvement and quality plans
Defined and communicated the operations management system
Followed up on the quality of the delivered products
Ensured project milestone reviews and tollgate assessments
Developed and defined the processes, work instructions and tools
Developed and defined the quality measurements and metrics
Quality ManagerMarch 1994 to January1998
Ericsson Communication IncMontreal, Quebec, Canada
Ericsson Research & Development Canada
Managed and maintained capital and operating budget for the quality organization. Established and monitored the performance indicator for handling non-conformities. Performed management reviews with the senior management team. Responsible for the company audit plan. Performed quality system, project and process audits. Continuously assured quality and project management methodologies for several new products.
Successfully ensured the ISO 9001 certification
Established and chaired the company quality council
Followed up and reported on corrective action and preventive actions
Hired quality coordinators for company departments
Set requirements on competence development of quality coordinators
Followed up and reported on the company performance Indicator
Participated in software and people CMM certifications
ADT Canada Inc1988 to 1994
Manager, Engineering and Project DevelopmentMontreal, Canada
ADT is a division of Tyco International and a major worldwide supplier of electronic security systems, fire alarm systems, communication systems, and integrated building management systems. ADT provides monitored burglar, fire and video surveillance systems. (NYSE: TYC).

Defined, developed, integrated, tested, delivered and supported
Railroad Fleet Management Systems. Hardware, Software and Firmware.

Bell Canada1985 to 1988
EngineerMontreal, Canada
BCE is Canada's largest communications company, providing the most comprehensive and innovative suite of communication services to residential and business customers in Canada. Under the Bell brand, the Company's services include local, long distance and wireless phone services, high-speed and wireless Internet access, IP-broadband services, information and communications technology services (or value-added services) and direct-to-home satellite and VDSL television services. (NYSE: BCE).

Installed and maintained computer and telecommunication Equipments ( PC, Modems, Routers, Servers, etc.... )

Education

McGill University1985
B.S., EngineeringMontreal, Canada
Electrical Engineering with Computer option
Certification

ISO 9001 Certified TickIT lead Auditor (1994 )
Trained internal CMM Assessor ( 1996 )
Completed the Ericsson Project Management Curriculum (1995)
Completed the Ericsson Leadership training Curriculum ( 2001)


International Assignments


Short Term Assignment in Sweden ( July 1997 December 1997 )
Long Term Assignment in US from Canada ( January 1998 January 2003 )
( locally hired in the US in 2003 )
Long Term Assignment in Germany ( April 2007 April 2009 )


Affiliations

Member, American Society Quality (ASQ)
Member, Project Management Institute (PMI)
Member, Ordre des Ingenieurs du Quebec (OIQ)
Languages

Fluent in English and French
Beginner in Italian, German and Spanish