Warren R. Brick
skipbrick1[at]msn.com


Summary

CONSTRUCTION MANAGER with senior level experience from top volume builders. Sixteen years experience in quality control, project management, customer service and warranty services. High rise, single family home construction and remodeling expertise. Green construction verifier and tester. On-the-job tradesmen supervisor.
Budget conscious, sales savvy, vendor liaison; implements best building practices.


Customer Service ManagerRemodeling Project ManagementGreen Build Specialist
NAHB Green Build VerifierTrend AnalysisHome Inspections
Quality Control ManagerConstruction Project ManagerSupervisor
Team BuilderSpecial Projects ManagementBuilding Services

Experience

Brick By Brick Consulting LLC., Partner
April 2009 to Present

h Perform indoor air testing, water intrusion, mold and moisture testing, job site risk assessments, and post-closed construction (warranty) assessments.
h Review and develop operations documents such as: scope of work, operational job descriptions, safety manuals, training manuals, customer care manuals, homeowner care manuals (with NAHB required green product training requirements).
h Certified NAHB Green Build Verifiers. Our training services include an OSHA approved residential 10-hour construction safety training course, water intrusion and mold prevention and protocol training, residential construction cycle time and quality initiative training and customer care training.

Professional Home Warranty Services Inc., Manager of Builder Services
April 2008 to March 2009

Y Inspected contracted high-rise condominiums after completion of work by the general contractor (GC) and prior to owners taking possession. Inspections include testing functionality of all appliances, doors, plumbing, electrical, HVAC and windows; inspected for damage or defects.
Y Arranged for the GC to replace and/or make required repairs.
Y Conducted new buyer orientation and walk-through, explained all apartment features and functionality of appliances.
Y Handled all customer service within the 1st year warranty

Kimball Hill Homes, Director of Quality Assurance V Sacramento, CA
August 2005 to February, 2008

Y Company troubleshooter for final close-out of the companys Ohio high-end homebuilding division.
Y Performed warranty claim evaluations, determination of liability, negotiation of claim settlement and conflict resolution. Quality assurance included all inspections in the pre-foundation, pre-drywall and pre-close construction stages.
Y Supervised construction of homes during close-out of the division.
Y Supervised five customer service and quality assurance representatives.
Y Managed nine customer care reps handling construction defect issues for all closed communities in the north San Francisco bay area totaling more than 750 homes. Handled due diligence, mold and water intrusion remediation, and served as point of contact between homeowners, vendors, and attorney partners.
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Lennar Homes, Director of Established Communities V San Ramon, CA
October 2004 to July 2005

Note: Lennar purchased US Homes Corporation
Y Managed nine customer care representatives handling construction defect issues for all closed communities in the north San Francisco bay area totaling more than 750 homes for one of the nations largest homebuilders. Handled due diligence, mold and water intrusion remediation, and served as point of contact between homeowners, vendors, and attorney partners.

Crinnion Construction
July 2002 to July 2004

Y Small custom builder in the San Francisco bay area whose prime focus is high end construction and restoration of historical buildings. Position encompassed sales, estimating, project management and implementing best practices from previous work experience in analysis of clients, contracts, closing documentation/sign-off sheets, homeowner maintenance, care packets, trend analysis and cycle time reduction.
Y Hired and managed subcontractors and vendors.
Y Customer care practices included quality assurance resulting in a 150% increase in total contract sales 2002 to 2003. Contract sales doubled in 2004.

Habitat for Humanity, Interim Project Manager
January 2002 to April 2002 - (4-month volunteer project)

Y Volunteered as interim project manager for a non-profit homebuilder in Houston, TX. Involved with soliciting donations from major corporations in the Houston area. Supervised all aspects of home construction and training volunteers.

U.S. Home Corporation, VP Quality and Customer Care V Houston, TX
September 1993 - February 2001

Y Managed the customer care department with six warranty service representatives and two staff. Department covered first year warranties for more than 700 homes.
Y Represented company resolving customer complaints and restoring customer satisfaction for both division and corporate level complaints.
Y Trained warranty representatives using tracking programs to detect trends (trend analysis) in construction to help prevent problems from becoming warranty issues.
Y Developed and presented new homeowner training.
Y Company achieved a JD Power & Associates score of 8.2 with a customer satisfaction index of 97.2%.

Special Project: Wrote a new homeowner manual presented to homeowners at closing.

U.S. Home Corporation, Senior Construction Manager - Las Vegas, NV & Houston, TX
Y Ran multiple job sites, trained new superintendents, managed trend analysis.


Education and Training
Alvin Community College, Environmental Science V degree in progress.
Certified Green Build Verifier through NAHB

Affiliations
Member of the HBA of Greater Cleveland, Ohio

Other
Volunteer: Special Olympics V Houston, TX