KIMBERLY A. RODEN


2/2008 presentGeneral Manager, Animal Medical Center, Collegeville, PA

Summary: Wholly responsible for P&L and financial activities of an AAHA certified veterinary hospital. Manage HR responsibilities by coaching and directing the efforts of 5 managers to achieve hospital goals both with patients and clients.

Human resources management: recruiting, policy development & interpretation, job description design and update, grievance management, progressive discipline, terminations, performance evaluations and benefits administration
Saved $33k on benefits for plan year 2009
Performance and productivity goal setting for managers. Assist managers with goal setting and action plan development for staff.
Budgeting, financial reporting, large equipment purchasing.
Oversee all hospital inventory management, vendor administration, regulatory requirements for controlled drug inventory
Client relations responsibilities include problem resolution regarding financial disputes, medical treatment inquiries and all other client-related issues
Constant liaison between doctors, technical staff and support staff promoting standardized medical practices and client service
Development, implementation and monitoring of marketing programs and client service programs
Website management, design and maintenance
Client education and effective client issue resolution
Direct hospitals community involvement and charitable programs


2/2006 11/2006 Director of Human Resources, Boenning & Scattergood, Inc., W. Conshohocken, PA

Summary: Temporary assignment to develop and implement Human Resources concepts and a solid foundation for an investment advisory firm with 150+ full-time employees and 3 locations. Projects included:

Established consistent method for progressive discipline. Worked with managers to set measurable employee expectations and goals
Created company-wide job descriptions and focused on educating management regarding clarification of job responsibilities/managers expectations and how they tie in to the goals of the firm such as: employee accountability and metrics to use for performance reviews and compensation schedule, FLSA classifications of positions, ADA compliance, etc.
Updated employee manual from the 2002 manual
Created consistent recruiting practices: background screening, standardization/consistency interviewing techniques and employment offers
Set up on going in-house training for Sensitivity Awareness & Sexual Harassment
Formalized new hire orientations and introductions of new hires to firm
FLSA classifications for all positions identify those positions required for overtime compensation, etc.
Created performance review process/schedule


2000 2005 Director of Human Resources, AND1 Basketball, Paoli, PA

Summary: Successfully built the HR Operation for a dynamic and progressive multi-site basketball footwear and apparel company. Areas of accomplished management tasks are: Employee Relations, Recruiting, Benefits & Compensation, Retention Activities, Training and Development, Organizational Management, Succession Planning.

Partnered with senior and mid-level managers on development and implementation of HR strategies aligned to business priorities
Partnered with The Ken Blanchard Companies using the Situational Leadership II Model for manager training
Managed expatriate program with assistance of a TPA
Streamlined recruiting process and implemented employee referral program
Provided process consultation and recommendations to support organizational change initiatives: restructuring, etc.
Linked performance management processes and compensation to high performance needs
Worked with Managers to identify and develop high potential employees for succession and/or assumption of other higher level responsibilities
Directed cultural development via training to support a diverse workforce
Ensured compliance to employee relations policies and best practices
Supervised the delivery of training to Managers by offering the following programs: Conflict Management, Disciplinary Procedures, Conducting Performance Reviews/Giving Feedback, Interviewing Skills, Sensitivity Training
Counseled managers on disciplinary actions and terminations and performance management issues
Saved $55k on benefits for plan year 2002. Oversaw all administration of insurance plans
Consistently participated in and reviewed salary and benefit surveys in order to remain competitive with industry standards


1998 - 2000 Manager of Human Resources, Radius Communications - The Lenfest Group, West Chester, PA

Managed Human Resources functions in HR corporate role for 350+ employee multi site smaller companies
Employee relations: Equal opportunity compliance, employee communications
Staffing: Recruitment and selection, hiring, new hire orientation, performance management, discipline and termination
Benefits: All health (medical, dental) insurance, COBRA, Open Enrollment meetings, individual benefit counseling, workers compensation plans, pension and profit sharing plans, long and short term disability, leaves of absence, FMLA management
Compensation: Managed payroll function via Ceridian and ADP payroll service, restructured wage and salary programs as well as performance appraisal program and job descriptions
Training and Development: Developed Procedures Manual for Managers, initiated management training for disciplinary actions and terminations, management and supervisory training in interviewing techniques, recruitment training
Participated in and reviewed salary and benefit surveys to remain competitive with industry standards


1994 - 1998 Manager, Human Resources, Radnor Capital Management, Wayne, PA

Responsible for all Human Resources functions for investment advisory firm. Included the recommendation and administration of all corporate insurance programs, such as health, life, STD and LTD. Maintain workers' compensation, COBRA, and 401(k) Profit Sharing plans
Recruited applicants, conducted exit interviews and new employee orientations, individual benefit counseling and company wide open enrollment meetings
Managed all disciplinary actions and terminations
Updated and managed corporate insurance policies
Administered company payroll via ADP
Directed office and facilities management operations which ultimately resulted in both an improved bottom line and efficient process: revamped purchasing procedures for phone system, IT equipment and service and overall office supplies
Maintain Novell LAN in addition to IT system administration and Internet maintenance


1987 - 1994 Human Resources Administrator, Fidelity Bond & Mortgage Company, Blue Bell, PA

Handled all aspects of Human Resources for 300+ employee mortgage servicing company
Administered all employee benefit plans, developed employee orientations and company-wide open enrollment meetings
Recruited for support staff and originated an Employee Suggestion Incentive program
Designed a successful Employee Incentive Suggestion Program
Administered company payroll and related accounting functions
Maintained customized PC-based HRIS system
Published company-wide newsletter on a quarterly basis
Chaired and assembled committees for company sponsored special events


ACHIEVEMENTS:11/2007 2/2008Owner, At Your Bark & Call, LLC, Royersford, PA

MEMBERSHIPS:SHRM (Society for Human Resources Management)
Greater Valley Forge HR Association, Inc. (Local chapter of SHRM Society for HR Management)

EDUCATION:Ursinus College, Collegeville, PA
B.A. Psychology

TECHNICAL: Software/Systems: Word, PowerPoint, Publisher, Outlook, Excel, ACT!, QuickBooks, Photoshop, SAP HR, ADP Payroll & HR Module, Yahoo! SiteBuilder, Internet savvy