649 EAST 87TH PLACE CHICAGO, IL 60619
PHONE 312-458-0828 E-MAIL FLOYDSJOY[at]HOTMAIL.COM
EDWARD FLOYD
SUMMARY OF QUALIFICATIONS
Customer Service/General Retail
Customer service oriented ,solving and resolving problems
Retail experience, Management,
Cash handling and transaction processing experience
Highly adaptable and a quick learner
Supervisor Experience, Scheduling ,assigning shifts and coordinating off days, Training and recruiting new employees

SKILLS AND ABILITIES
Customer serviceCash transactionsProblem resolutionReport generation
Multi-tasking Inventory, Recruiting Management, Supervising Scheduling

PROFESSIONAL EXPERIENCE
Site Manager/ Supervisor/Recruiter
2003 - 2009Tanner Security Chicago, IL
Security Company
Manage overall external and internal security operations for assigned sites, covering three shifts over seven days a week, with emphasis on quality control, inventory, and scheduling.
Developed and delivered training program for 30 security officers and management, resulting in increased merchandise recovery.
Researched, screened, interviewed, and directed administration and evaluation for high level of efficiency and promotability of staff.
Trained and managed a staff of 30 security officers, with emphasis on awareness, punctuality and safety and payroll.

Sales Consultant/Marketing
2001-2003 Galaxie Home Improvement Chicago, IL
Assist new clients in remodeling projects, giving quotes on bathrooms, kitchens, windows, doors, roofs and installation and siding. Measure and give pricing on clients new projects

Senior Account Executive
2000-2003 Citizen Newspaper Group Chicago, IL
Develop and generate new sales for print advertisement. Establish local and national clients with business proposals so that the client may increase sales revenue and branding.

Medicare Consultant
1999-2001 Harmony Health Plan (HMO) Chicago, IL
Recruit and educate mothers being by the state programs. Sale and sign up new clients for doctors assistance in family medical matters. Meet daily quoted goals for monthly achievement.

Account Executive
1998-2000 Danielle Ashley Ad Agency Chicago, IL
Oversee and Initiate creative procedures to build clients relationships with community based businesses. Establish and sale business proposals to create long term relationship with radio, television and newspaper spots for local and national projects in and around the community.

Job Developer/Recruiter/Trainer
1996-1998 Career Works Chicago, IL
A program sponsor by the Mayors office of workforce development through the department on Aging. Assist in recruiting low income seniors and young adults to be trained for computer courses. The classes will last 6 weeks with the groups earning skills in Microsoft, word, excel and power point and job searching techniques.


Edward Floyd Page 2



Account Executive
1994-1996 AT & T (World Comm.) Chicago, IL
Develop and meet building and condo owners for new contracts to install new fibers lines and take out old analog system. Develop a new customer base with cable television, Telephony, H-D T.V., high speed internet installs. Sale the new system new the residents

Assistant Manager
1988-1994 Butler Shoe Corporation Chicago, IL
Maintain and assist in daily store operations. Resolve customer disputes, check in and transfer old and new merchandise, check in and ship and receive merchandise, schedule employees for store coverage, time sheets, window trimming and display updates


Marketing/Event Coordinator (Seasonal)
1995-Present Universoul Circus Atlanta, Ga.
Develop sponsors ,create group packages to fill the 3,000 seat arena
Market and provide groups rates for local businesses and churches and local school systems
Promote and coordinate advertising campaigns for special interest groups through churches and major corporations
Meet with Presidents and Human Recourses Directors of companies for allocated client discounts
Market initiatives for the state and non-profit organizations



Professional Affiliations
Sinbads Soul Beach Festival (promoter)
Essence Music Festival (promoter)
African American Business Directory (Partner)
Local and National Gospel Choir Competition (Event Coor.)
Chicago Sky (WNBA group sales)
Judge Mathis Foundation (marketing)


EDUCATION
Chicago StateUniversity
Bachelor Degree
1996-2000