Jacqui Williams
18306 Hollow Branch Court
Cypress TX, 77429
Cell Phone: 832-692-2203
Enthusiastic, self-motivated professional with a history of exceeding goals. Proven ability to learn and excel in an unfamiliar environment. Known as a management team player with a knack for problem solving.
EDUCATION
Master of Science
Texas A&M University, May 1998
Bachelor of Art Psychology Major, Criminology Minor
Millersville University of Pennsylvania, December 1995
EXPERIENCE
Ryland Homes
Human Resources Manager (5.5 years) April 2002-October 24, 2008
Managed employee relations for over 150 employees at Ryland homes Houston and 10 employees at Ryland Title/Mortgage
Recruited, interviewed, and hired new staff
Coordinated company wide family events, recognition award meetings, teambuilding activities, and staff development training
Created and executed an employee incentive program with Lawrence Marshall for a vehicle give away and with Bass Pro Shop
Received employee of the year recognition for various program implementation and success
Counseled managers and employees
Reported to Division President and worked in conjunction with 16 managers to address employee retention, moral, internal promotions, and performance issues
Processed payroll, benefits, stock purchase agreements, 401K, health/fitness reimbursements, and employee status changes
Developed and delivered the new hire orientation; retention success resulted in program being implemented in other divisions
Managed receptionist, administrator, and office facility day-to-day operations
Managed all aspects of division office relocation, furniture purchases, vendors, and facility planning
Developed compensation programs for departments and executives
Reviewed salaries and schedule performance reviews
Oversaw and processed accident reports for over 35 field job sites and customer incidents
Managed division OSHA compliance, annual safety training, and deployment of safety equipment
Marketing/Internet Sales Manager
Generated new sales with the development and implementation of a direct marketing, business to business, employee discount program (Community Partner Program) generating over $10 million in sales YTD in 2008
Trained 14 Ryland divisions on implementation and development of the Community Partnership sales program and received national recognition for program success.
Fostered and managed employee discount partnerships with Fortune 500 companies and other large business including: Continental Airlines, ExxonMobil, HP, CenterPoint, Fluor, Kelsey Seybold, BP America, BMC, JPMorgan Chase, and University of Texas M.D. Anderson
Implemented partnerships with 16 local school districts to offer special employee home purchase incentives with donation made back to the school when an employee purchases a Ryland home. Over $24,000 in donations made back to local school districts
Executed and developed a Mercedes give-away realtor perks promotion held at Reliant Stadium in conjunction Rylands Houston Texans partnership
Presented and implemented a joint marketing partnership with the Grand Prix of Houston to offer event discounts to over
30 Ryland business partners as a value added benefit thru the relationship with Rylands Community Partner Program
Worked in conjunction with the Astros and Shadow Creek Ranch on a Ryland Home Give Away promotion held at
Minute Maid Park
Executed and negotiated contracts for GMAC model home sales
Developed and managed the internet central sales department for the Houston division
Oversaw 45 sales counselors for effectively managing internet lead distribution and mass email marketing
Trained sales team and managed source of sale marketing programs such as Vendor Discounts, Employee Bonus Program, AMLI, Rent with Equity, Francis Properties, and INEST
Assisted relocation customers in their new home search
Maintained content management system and promotions on Ryland.com
Responsible for an annual $360,000 budget for internet key word buys, publications, billboards, radio/tv, and relocation resources
M.A.G.I.C-Computer Staff Recruiters March 2001-April 2002
IT Recruiter
Generated $220k in direct contract billings
Acquired business by cold calling prospective clients
Managed personal statistics and business development
Negotiated contracts with new clients
Developed personal candidate pool and client base
Recruited and interviewed potential candidates
Kaplan Educational Centers June 1998-March 2001
Regional Director of Marketing
Executed and designed regional campus and community marketing events
Organized tradeshows and attended conferences
Negotiated group deals with college campuses and businesses
Developed and administered budget for regional programs
Hired and trained center level marketing positions within Texas and Louisiana
Identified strategic opportunities to promote growth in the region
Tracked effectiveness of marketing efforts
Coordinated media placement and designed regional media plans
Developed and implemented advertising/promotional strategies through e-blasts, ad campaigns, and grass-root marketing resulting in an increased program enrollment by over 100% in various programs
Center and Program Manager
Directed day-to-day operations and marketing for a half million-dollar center
Managed 24 employees and all customer service issues
Marketed, organized, and presented programs for student groups at Texas A&M
Oversaw all teacher-related issues including but not limited to recruitment, hiring, and training
OTHER WORK EXPERIENCE
Texas A&M University, Graduate Assistant September 1996-May 1998
Student Judicial Services
Developed and presented training for University Judicial Boards and Residence Hall Staff
Prepared and presented outreach programs for faculty, staff, and students
Created office marketing materials for campus mass distribution
Represented the University as a primary hearing officer
Served as advisor to the Residence Hall Judicial Board
Athletic Department
Executed the Booking with Barone reading program with the University and twenty-two elementary and middle schools
Assisted with advising Mens and Womens Track/Cross County and Mens Basketball in the Big XII Conference
MSC Fall Leadership Conference, Director of Development
Assisted in development of a three-day conference for over 140 delegates
Solicited corporate and individual donations
PROFESSIONAL DEVELOPMENT
Dynamic Mind 3 day seminar - Houston, 2008
Center for Creative Leadership Development, 5 day seminar - Colorado, 2006
Certified Mediator, Completed 40 hours of Basic Training - Texas A&M University, 1996
7 Habits of Highly Effective People Seminar - Texas A&M University, 1996
COMMUNITY INVOLVEMENT
Spring ISD Board of Directors, Director - Houston, 2007 - Present
Katy ISD Partners in Education, Member - Katy, 2007 - Present
Aldine ISD Education Partnerships, Member - Houston, 2007 - Present
HISD Principal for a Day at Albert Thomas Middle School - Houston, 2007- Present
Developed employee donation programs for sponsoring families in need during the holidays and during hurricane season
SKILLS
Proficiency in Microsoft office products
Experience in project management, sales, and operations
Strong inter-personal skills
Accustomed to learning and understanding new computer programs quickly
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