SALES MANAGER TRAINING SPECIALIST
PROFILE
Dedicated, hardworking and goal-orientated professional offering consistent track record in developing accounts within a highly competitive market as well as in establishing and achieving personal and business-focused goals. Exemplifies innate ability in operations management, market growth, sales leadership, and customer service. Personable team player and communicator, with exemplary customer rapport-building ability and proven skills in improving company revenues and sales team performance. Accustomed to establishing and maintaining strong business relationships with clients.
o Demonstrates proficiency in identifying client needs, formulating action plans to achieve desirable results, and exploring opportunities to further elevate customer loyalty and increase revenues
o Possesses strong knowledge of business and management principles involved in strategic planning, organizational procedure, production processes, product development, and supervision of people
o Broad experience in streamlining workflow and creating a team environment to increase productivity
o At ease in managing multiple responsibilities coupled with the ability to anticipate market trends, identify problems, and execute workable solutions while ensuring positive impact on business operations
o Technically proficient with Microsoft Office applications (Word and Excel) and 20/20 8.1 Kitchen Design Program
o Certified to teach Selling Skill I, II, III, and Advanced; Basic and Advanced Instructor Skills; Cultivating The Customer; and Train the Trainer training programs
EMPLOYMENT
THE HOME DEPOT BIRMINGHAM, AL 1999-PRESENT
FLOORING SPECIALIST
Oversee the retail sales of flooring and window treatments of the department, accumulating an average retail sales of $18K to $20K weekly
Awarded with six Outstanding Salesperson awards
INSTALL MANAGER AND EXPEDITOR
Planned the entire installations of windows, flooring, cabinets, window treatments, and counter tops to ensure that all materials were ordered, received, and installed as per plans and specifications
Settled all customer installation issues within the store to deliver utmost customer care and satisfaction
Received three Operations of the Month and five Outstanding Salesperson recognitions
CORPORATE TRAINER
Assigned to facilitate training to all employees and staff associated with flooring, kitchens, and bath departments of 32 stores in the state
Trained all of the associates in two upgrades of 20/20 computer design from 5.8 to 6.1, and from 6.1 to 8.1 in Alabama, Tennessee, and North Georgia
One of the 20 trainers that wrote the curriculum for flooring classes as well as modified the 20/20 8.1 training manuals for company-wide implementation
Arranged the departments in the new and existing stores, signage, pricing, displays while implemented Standard Operating Procedures and Key Standards
Launched nine new stores across Alabama and two in Georgia while setting up kitchen install procedures
Traveled to the State of Alabama, Dallas, TX, Tampa, FL and New York, NY to resolve problems that occurred in call centers of the Flooring and Kitchen and Bath Departments while performing above average yearly work reviews
SALES SPECIALIST
Received three Customer Service in the first two months of working at the store and one Sales Person of the Month award in flooring
CREATIVE FLOORING (WHOLESALE DISTRIBUTORS) BIRMINGHAM, AL1996-1999
SALES REPRESENTATIVE (BUSINESS-TO-BUSINESS WHOLESALES)
Launched new accounts across the state while maintaining productivity of 95 active accounts
Presented product demonstrations to different businesses, architects, and various cities, county, and state maintenance accounts
SWINDALL FLOORING, INC. SYLACAUGA, AL 1974-1996
OWNER OPERATOR (SUB-CONTRACTING FLOORING BUSINESS)
Assessed, estimated, proposed, procured, and managed construction jobs for commercial, industrial, residential, and government establishments / buildings
Responsible for the recruitment of new employees while supervising existing 22 employees and overseeing daily operations of a complete decorating center
CREDENTIALS
SOUTHERN UNION COMMUNITY COLLEGE WADLEY, AL
Associates Degree in Science, Major in Marketing and Business
Advanced Kitchen and Space Designer