RUTH J. HOLDEN
Qualifications for Human Resource and Office Management
Results-focused professional equipped with 18 years of combined experience in business administration, human resources, and customer service. Inspiring leader adept at building, training, and motivating highly-focused, top-performing teams. Visionary strategist who understands how to build competitive organizations by managing people, resources, and processes. Resourceful problem solver who excels in devising creative solutions to complex business and technical issues; effectively assists in organizational design efforts to improve processes and finances. Computer skills include AS400, Retail Pro, Microsoft Word/Excel, PowerPoint, Lotus, Kronos, Yahoo Storefront, HRIS, and Adobe Photoshop. Expertise encompasses:
Training and DevelopmentOrganizational Development Human ResourcesEmployee Relations
Workmans CompensationChange/Crisis ManagementInventory ControlCustomer Service
SELECTED CONTRIBUTIONS
Transformed a highly combative union environment into a strong, team-oriented sales force
Conducted management training for team leaders who earned promotions to salaried management positions
Enhanced customer service by facilitating communication between inside and outside sales teams
Solid knowledge of change management, organizational culture, and organizational communication
Experienced with workmans compensation, labor relations, and union environments
CAREER TRACK
WCC Mixer Rentals CONSULTANT 2008
Set up a concrete mixer rental company for an accomplished driver and entrepreneur. Developing HR protocols, payroll, handling accounts payable/receivable, licenses, DOT compliance, and fees. Configure accounting software. Train the owner in computer usage as well as the development of policies and procedures. Write contracts and proposals. Part-time position held while full-time student status.
DNC Parks and Resorts at Yosemite National Park MANAGER/BUYER 2003 to 2007
Performed management and payroll activities for multiple gift shops located in The Ahwahnee Hotel in addition to e-commerce management for yosemitegifts.com and the mail order department; supervised customer service, payroll, payroll training, sales, website development, and product selection. Hired and trained staff in a union environment. Reduced turnover, developed on the job training, improved unit communications, introduced formal team building, and management-training program. Implement promotional programs, sales competitions, and incentives. Create exclusive and limited edition gift lines that became top revenue-producing items.
Increase revenue 38% the first year through customer service training and product selection.
Shemin Nurseries Inc. SUPPORT SERVICE MANAGER 1999 to 2003
Serve as a multi-site administrator and corporate liaison for the largest wholesale horticulture distribution center in the US, with $13 million in annual site revenue. Manage all details of human resources, developed site policies and procedures, best practices, facilities management, DOT regulations, OSHA regulations, and daily site operations. Collaborate with vendors to organize onsite training programs. Supervise 50 diverse staff members and 3 managed direct reports. Supported general managers and site staff on performance management, developed a safety program, and audited multiple site best practices.
Consistently obtain inventory and cost of labor levels to plan by improving the site process.
The Bag Lady Boutique OWNER 1991 to 1999
Hands-on sole proprietor of a retail/resale-clothing boutique, managing human resources, accounting, purchasing, marketing, and P&L. Developed a devoted customer base and strong sales staff. The business sold for a profit.
Creatively sourced inventory, resulting in an 82% GPM
Previously excelled in a sales role with US West Paging and as a decision making counselor with Wasatch Womens Center.
EDUCATION
M.B.A., Management
Northcentral University
B.S., Organizational Communication
University of Utah
C.M.A. Management Accounting - Pending
Institute of Management Accounting
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