MARC A. RIGGILLO


OBJECTIVE To obtain a senior level position within a professional, growth oriented company, where I will utilize my management, operations, and customer service skills

EDUCATION A.S. in Graphic Design, 1991
Mount Ida College, Newton, MA

SKILLS Computer: Proficient in the use of Microsoft Word, Microsoft Excel, Microsoft XP, Outlook and Lotus
Personal: Greatly experienced in management roles, capable of working effectively as an individual or part of a team, takes initiative in projects, well organized, diligent, meticulous, and highly able to motivate people
Technical: Able to read blueprints and schematics, working knowledge of mechanical systems, Fire suppression systems, Able to interpret state and local codes

PROFESSIONAL Operations Manager
EXPERIENCE D & D Homes, LLC, Rochester, NH
2008 Present
Acts as a customer liaison to maintain positive relationships, as well as to schedule and meet with customers as necessary
Ensures quality improvement on the jobsite to uphold customer service standards and to eliminate excessive waste
Develops and implements cost management programs and safety programs
Supervises all field staff, helpers, and any other staff to ensure an effective, productive, and properly trained workforce

Vice President/ Partner
Noysa Construction and Remodeling, Salem, MA
2002 2008
Acted as the Operations Manager to manage all business operations of a residential construction company with annual projects of greater than $3M
Worked with every tier of the construction operation to coordinate an effective budget for all size projectsfrom remodeling to light commercial and new home construction
Developed client relationships prior to, during, and following construction to maintain ongoing client satisfaction
Implemented corporate initiatives to guarantee a quality product and customer satisfaction, as well as standards for workplace safety
Approved all contractual and sub-contractual agreements and ensured they were accurately and economically executed
Implemented job costing procedures for consistent and accurate project estimations

Carpenter
Noysa Construction and Remodeling, Salem, MA
1996 2002
Performed all project estimations for the company
Obtained construction supervisors and home improvement contractors licenses in 2001
Learned blueprint and schematic analysis under direct supervision of project managers and experienced carpenters
Performed job site assignments deemed necessary by the Project Superintendent or Field Supervisor including rough blocking, finish carpentry work, field layout and knowledge of purchase order procedure