MICHAEL VILLANE
660 River Road Fair Haven, NJ 07704
732.996.6331
Operation Management
Real Estate
A real estate professional with over 15 years of diversified management experience in the real estate industry including strategic planning, implementation and P&L accountability. Known as a hands on leader with excellent communications, planning, sales, marketing and customer relation skills. Recognized for the ability to manage all aspects of development from property acquisition to customer relations.
Accomplishments
oIncreased sales volume and revenue 12% over a one year period, by analyzing market demographics and implanting strategic marketing plan.
oSaved $1.1 million over 3 years by renegotiating a 27,000 sq office lease agreement extension.
oReduced warranty costs 25% over a one year period by improving and enforcing contractual agreements with trade partners.
oReduced turnover from 20% to 2% over an 18 month period by mentoring associate to establish and achieve their individual goals.
oIncreased customer satisfaction rating from 82% to 94% and maintained it for the past 3 years which ranked amongst the top 5 ratings within the company nationally.
oReduced Region operation costs 20% by reducing manpower and restructuring departments to be more efficient.
oSaved 7% on construction costs annually for 3 consecutive years, while commodities cost were increasing by renegotiating trade partner agreements.
oOrganized the opening and managed 37 sales offices with models that produced annual revenue of over $1 billion dollars.
oReduced warranty costs 7% and increased customer satisfaction developing and implementing a company wide quality home inspection process which.
PROFESSIONAL EXPERIENCE
K. HOVNANIAN COMPANIES NEW JERSEY, 110 Front Street, Red Bank, NJ
1989-2008
Area Vice President, Hudson Valley Division (2006-2008)
Accountable for P&L and land acquisitions for all communities located in north central area of New Jersey. Drove community teams to achieve company metrics, including customer satisfaction, quality standards, cycle time, and budgetary goals.
Vice President of Operations, Northeast Region (2004-2006)
Led all Region Services departments in serving all internal and external customers. Evaluated and identified best practices to continuously improve service.
Vice President of Marketing and Sales, Northeast Region (2000-2005)
Led team responsible for all facets of marketing and sales for 37 active residential communities that totaled in excess of $1 billion in gross sales. Responsibilities included: research, product development, branding, price analysis, model merchandising, community presentation, advertising campaigns, marketing plans, sales management, and negotiations for all media, web site development and management.
Community Builder, Central Area (1995-2000)
Responsible for overall planning, coordination, sales and management of eight communities over a five-year period, including all construction, sales and warranty phases of residential home building in order to produce maximum profitability.
Director Homeowner Service, North Central Area (1993-1995)
Responsible for overall management of warranty and bond releases for geographically defined division. Developed procedures and warranty manual that were adopted company-wide.
Site Coordinator, Central Area (1989-1993)
Determined exterior deficiencies in communities nearing completion and oversaw work required to make necessary corrections in order to deliver quality homes to purchasers. Coordinated transitions to homeowner association. Monitored bond release process and obtained final bond releases. Reviewed and responded to engineering studies of common community facilities.
EDUCATION
THE OHIO STATE UNIVERSITY, Columbus, Ohio
BA Communications,
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