SUMMARY OF QUALIFICATIONS
Solid experience in human resource management, encompassing personnel recruiting, training, and supervision, benefits coordination, policy development / enforcement, office administration, training-curriculum development / facilitation, and financial management / budgeting. Contribute bottom-line objectives through enhanced efficiency and labor resources. Background includes personnel and office management within construction, retail, financial, mortgage, government, and oil and gas industries. Demonstrate exceptional written and communication skills, with competency in meeting and exceeding companys expectations. In-depth knowledge and experience in reengineering concepts and tools to streamline process and enhance productivity, improve quality, and drive sustainable business performance.
AREAS OF EXPERTISE
Personnel ManagementProgram Development and Implementation
Policy and Procedure IntegrationProcess Improvement and Streamlining
Office AdministrationCustomer and Client Service
PROFESSIONAL EXPERIENCE
Lindenwood Homes / John Laing Homes, Houston, TX
VICE PRESIDENT / GENERAL MANAGERJan 2003-Feb 2009
Administer overall operational business aspects as co-founder of startup homebuilding company targeting entry level and first-time move-up buyer
Develop and implement company policy and procedures
Author and deliver competitive compensation, recruitment, and personnel practices
Direct full spectrum of sales, marketing and customer relationship management
Contribute in new product enhancements, recommend features, and support in land analysis
Secure and administer comprehensive liability and benefit insurance coverage for all facets of operations
Ryland Homes, Houston, TX
HUMAN RESOURCES MANAGERAug 1996-Jan 2003
Supervised wide-range of human resource functions including recruiting, organizational development, candidate selection, performance counseling, company communication and safety
Determined staffing needs, negotiated with upper level management in selecting qualified candidates, and recruited new sales professionals, construction managers, administrators, and senior management.
Planned and introduced compensation programs, commission, salary and bonus, and other payroll programs
Prepared and administered annual payroll budget, headcount and productivity.
Mentored and counseled individuals regarding potential to progress in the company; facilitated division-wide training for management team and sales professionals
Acknowledged as key company representative for interaction with outside trial counsel on matters concerning potential or actual legal action against the company
EARLIER CAREER
General Homes Corporation, Houston, TX
DIVISION ADMINISTRATIVE MANAGERMar 1996-Aug 1996
Resolution Trust Corporation, Dallas, TX and Houston, TX
CONGRESSIONAL LIAISON, OFFICE OF THE GULF COAST REGION VP
DEPARTMENT HEAD-PERSONNELJun 1993-Dec 1995
Sep 1991-May 1993
William Marsh Rice University, Houston, TX
MANAGER, ADMINISTRATIVE STORESep 1990 Sep 1991
Mark Producing/VEBA Corporation, Houston, TX
ADMINISTRATIVE MANAGERMar 1983 Aug 1990
EDUCATION
BUSINESS AND JOURNALISM
Santa Ana College, Santa Ana, CA
CONTINUING STUDIES HISTORY AND COMMUNICATION
Rice University, Houston, TX
PROFESSIONAL TRAINING
Organizational Development Associates, Atlanta, GA
Begin With Excellence Controlling Excellence Knowledge, Attitudes, Skills, Habits (K.A.S.H.)
Lee Evans Group, Inc., Denver, CO
Managing For Profit Production Management
M. Lee Smith, Brentwood, TN
Advanced Employment Issues Symposiums
ACTIVITIES
Speaker, 7th Annual Joe Turner New Home Customer Service Conference: 2002
Selection and Interviewing The Path to Performance
Keynote Speaker, Florida A&M University, Tallahassee, FL: 2002
Two-Day Symposium on Homebuilding Industry and Career Opportunities
National Member, Society For Human Resource Management
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