KAREN D. WIERCKZ
4215 Ives Farm Lane, Cedar Springs, MI 49319
Mobile: 616-292-6021 kwierckz[at]aol.com
Project / Program Manager
Dedicated team leader who coordinates employees and vendors to provide full lifecycle management of projects and programs. Create business opportunities through development of long-term relationships with customers to recognize ongoing needs and meet them, generating follow-on and referral sales. Employ sales and marketing talents to generate enthusiasm for products and improve revenue. Consistently enhance productivity through focus on prioritizing tasks and delivering projects ahead of schedule.
Conduct competitive analysis to determine best next steps to achieve strategic goals and objectives, incorporating mergers, joint ventures, and business development.
Assess existing systems to determine avenues for reducing expenses via inventory control, process improvements, and staff training.
Areas of Expertise
Budget Forecasting Client Relations Proposal Development
Inventory Control Quality Assurance Customer Service Cost Reduction
Project Management Contract Negotiations Team Leadership
Professional Experience
BURKE PORTER MACHINERY, Grand Rapids, MI1997 2009
Privately owned company that builds automotive testing equipment, servicing all major automotive manufactures, with annual sales range exceeding $38 million and 100 employees.
Project Manager (1999 2009)
Oversaw projects for end-of-line group from receipt until completion. Managed up to $5 million in new business, in addition to projects being finished and delivered to customers. Acted as customer liaison for Chrysler to implement annual software upgrades.
Key Accomplishments
Delivered $5 million turnkey project for Hyundai Motor Company above target mark, largest project undertaken to date.
Consistently exceeded targets up to 25% through cost reduction with engineers, ongoing quality evaluations, controlling labor, and maintaining set schedules.
Developed additional business through repeat customers and referrals via strong personal relationships established across cultures and industries.
Customer Service Representative (1997 1999)
Recruited from position at Reliance due to positive customer relations. Maintained field service scheduling, order entry, parts and service, and warranty orders. Acquired expertise in product equipment and developed relationships with existing customers and clients. Used Baan, an inventory management software system, to maintain adequate stock and supply.
Key Accomplishment
Enabled elimination of two full-time salaried positions by merging three different positions into one and managing all tasks more efficiently.
KAREN D. WIERCKZPage Two
RELIANCE ELECTRIC, Grand Rapids, MI1990 1997
Local district site for corporate office, currently known as Rockwell Automation, with seven team members.
Senior Sales Assistant
Point person for two key accounts, collaborating efforts with supervisor and providing customer service. Entered orders and processed warranty claims, as well as performed general office duties. Active participant in facilitating joint venture between two merging companies.
Key Accomplishment
Integral to boosting product sales through personalized customer service and marketing efforts.
Education
B.B.A., Sales & Marketing, DAVENPORT COLLEGE, Grand Rapids, MI
A.S., General Business, DAVENPORT COLLEGE, Grand Rapids, MI
Career Development
Conducting Effective MeetingsAssertive Communication Skills for Women
Communicating with Challenging CustomersEffective Project Management
Self-Discipline / Emotional ControlStress Management for Women
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