MARK A. GARRO
14017 Sierra Vista Drive Orlando, FL 32837-4777
Home: 407-826-5773
FACILITY MANAGEMENT CONSTRUCTION MANAGEMENT POLICY/PROCEDURES DEVELOPMENT AND MANAGEMENT
High-performance Administrator with experience in strategically designing and implementing support systems to ensure organizational efficiency, productivity, prosperity, and growth for corporations. Combining strengths in planning, organization, financial and business management to transform start-up operations into multi-million dollar leading organizations, reputed for delivering quality services. A leader and people motivator, employing expertise in diverse disciplines to perform and capture company objectives complemented by strong interpersonal, communication, writing, and analytical skills.
CORE COMPETENCIES
Process Development
Cost Management
Client Relationship Management
Project Management
Planning & Scheduling
Safety and Security Management
Team Management
Training and Development
Procurement & Resource Management
Professional Experience
Alliance Investment and Development, LLC Orlando, FL_________ ___ 6/2002 - Present
DIRECTOR OF FACILITY MANAGEMENT
Responsible for overall Building Maintenance and Safety Programs. Guided building design project management and remodeling, writing specifications, awarding contracts for purchasing, construction related issues and maintenance. Responsible for proactive Safety design and implementation; Safety compliance of all OSHA requirements, coordinating and documenting the efforts of the Safety program, which includes collaboration of the Security, Evacuation and Facilities related Business Resumption programs for the company. Analyzed the criteria of construction, renovation and preventative maintenance projects. Made recommendations to lower or eliminate claims and increase overall job cost-effectiveness insuring successful completion. Created and implemented comprehensive needs assessment mechanism to help forecast demand for services and staffing.
1.Provided key constructability input for projects in development.
2.Completed comprehensive contract reviews, providing accurate and complete bid documents and implemented effective facility management procedures to minimize potential loses.
3.Developed comprehensive project schedule, from the projects beginning to completion, becoming the tool for project management and variance reporting.
4.Identified work items critical to project completion and implemented corrective measures where needed.
5.Implemented facility management controls, including schedule, cost and productivity factors.
6.Lead the management effort of capital projects ($500k to $25MM range).
7.Monitored, corrected and supported contractors to ensure work is completed in a safe manner at all times.
8.Drive productivity and quality of construction work done by prime and sub-contractors.
9.Identified potential problems and avoided costly budget and schedule overruns.
10.Perform and/or direct the performance of all tenant service requests. Specific duties include:
Ensuring that work performed in tenant space is accomplished with a minimum of disruption and is followed by adequate cleanup.
Overseeing the accurate and timely completion of tenant service requests.
11.Reviewing monthly tenant service request summaries to pinpoint and correct recurrent operational problems.
12.Ensured the availability of an adequate operating inventory of tools and supplies.
13.Developed sources for stock materials such as water treatment chemicals, filters, electrical, and plumbing supplies.
14.Evaluated vendors and suppliers on a regular basis with regard to quality and competitive pricing.
15.Prepared and submitted purchase order requests.
16.Verified the accuracy of deliveries for count, pricing, and description.
17.Performed periodic checks of tool and instrument inventory.
18.Monitored the quality and pricing of maintenance work performed by outside contractors.
19.Ensured the timely performance of maintenance contract work on elevators, fire alarm system, in-ground sprinkler system, chillers, emergency generator, etc.
20.Oversaw the fulfillment of equipment warrantee obligations by the original installer.
21.Secure equipment manuals and drawings from installers and contractors.
22.Maintenance of equipment included cleaning, inspecting, calibrating and changing parts to maintain the HVAC systems and associated equipment at optimum performance levels.
23.Devised technical enhancements that improved aspects of building operation.
24.Identified equipment, which may require replacement or reconditioning resulting in the need for owner's capital.
CHIEF ENGINEER (Hospitality Division - Time Share Resorts and Hotels)
Responsible for ensuring proper operation, maintenance, service and repair of all buildings and equipment for (5) five Celebrity Resorts in Florida, USA called The Spas, Resort 1&2, The Oaks & Lake Buena Vista (850 resort villas). Support Celebrity Resorts goals of guest satisfaction, cost control and profitability. Built significant relationships with customers and co-workers. Oversaw the scheduling, maintenance and monitoring of all heating, ventilating, air conditioning, water, electric and other systems to ensure efficient operations. Administered the work assignments for technicians, vendors and contractors. Review price quotes for the procurement of parts, services and labor. Inspect facilities and generate reports. Prepare capital and operating budget reports. Code account payable invoices to ensure correct accounting classification. Responsible for preparing and administering a Preventative Maintenance program, ensuring that all rooms and public space meet Celebrity Resorts standards.
1.Interviewed, hired, and coached staff providing professional development opportunities through work assignments, special projects, further education and feedback.
2.Managed energy expenses and continually work towards energy conservation.
3.Participated in required M.O.D. coverage as scheduled.
4.Evaluate and spot checked the work of all staff and contractors or outside laborers.
5.Handled guestroom maintenance requests in a timely manner.
6.Maintained files of all operational manuals and warranty agreements for equipment.
7.Ensured that employees are at all times attentive, friendly, courteous and helpful to guests, all other employees and managers.
8.Acted as emergency contact person.
9.Attended monthly all-employee meetings and any other functions required by management.
10.Maintained a professional working relationship and promote open lines of communication with managers, employees and other departments.
11.Ensured that pools and spas are in compliance with health codes.
12.Worked proactively with direct reports to ensure that performance standards and policies are consistently applied throughout the organization.
13.Anticipated the impact of the changing business environment on assigned work areas and adjusts work assignments and processes as necessary.
14.Provided oversight for State legislated Safety Committee which meets at least quarterly.
15.Oversaw the development and implementation of organizational Safety policies, programs and procedures.
16.Recommended budget requirements for assigned areas, including Safety, Facilities, Engineering, outside vendor contracts, and general operating expenses.
17.Oversaw management and maintenance of major equipment as well as review and direction of construction projects.
18.Prepared cost estimates, schedules, correspondence, contracts and purchase requisitions for assigned projects.
19.Reviewed and managed project budgets, consultants, contractors and process controls.
Professional Building Contractors, Inc. Southington, CT____ ______ _______________________ 4/1997-4/2002
Multi-million dollar company with 100+ employees developing diverse, high profile construction projects.
COFOUNDER and PRESIDENT
Orchestrated development and growth for this start-up corporation establishing departments for sales and marketing, estimating, project management, human resources, accounting, job costing, and construction operations. Developed and executed strategic plans ensuring prosperity, expansion and efficient processes coupled with writing policies and procedures and ensuring quality assurance and work safety methods employed.
Key Achievements:
Strategically recruited and trained department managers collaborating in implementing strategies and ensuring effective and efficient processes and systems.
Designed and executed workflow planning and prioritization strategies resulting in improved productivity and efficiency; analyzed, evaluated, and streamlined processes and systems to reduce costs while simultaneously improving quality.
150% average annual increase gross revenue by automating Estimating Department. Reduced construction debris waste removal costs and annual rental costs by increasing capital assets.
Built supportive relations with banking association and secured multi-million dollar line of credit. Established multi-million dollar aggregated bonding capacity.
MML Investor Services, Inc. (MassMutual Insurance Co.) Hartford, CT _____ ________ 2/1996-3/1997
INSURANCE AND FINANCIAL SERVICES BROKER
Built strong relations with clients, providing quality and personal service focused on devising and securing the best insurance and investments packages. Employed sales and marketing methods encompassing telemarketing, designing mailing materials, and conducting personal visits to prospective and existing clients coupled with maintaining comprehensive records and tracking systems.
Key Achievements:
Captured quarters highest sales record and won several sales achievement awards.
Developed and promoted a $58 million investment project for the City of Waterbury, CT pension fund.
Technical Skills
MS Project, MS Office - Excel, Word, PowerPoint, Outlook, CADD, Cerberus, MasterBuilder, Corel Draw
The Edge Estimating Software, Peachtree Accounting and Cash Management, QuickBooks
Education
University of Connecticut, Storrs, CT
Licenses and Certifications
GC-Major Contractors License Connecticut Asbestos Abatement Contractors License Connecticut
Class A CDL License Certified Forklift & High Reach Forklift Operator Florida - Notary Public
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