Daniel McAskill

PROFESSIONAL EXPERIENCE


EYA, LLC 2005 2009

MARYLAND MANAGER
Quality Assurance/Customer Service

Created and established the Warranty Service and Quality Assurance function within the organization and managed all aspects of the department to achieve goals and objectives over the medium to long term.
Established and maintained a productive team-oriented work environment ensuring timeliness and efficiency of an 11 person warranty staff, providing pre-closing quality assurance inspections and managing the post closing warranty service for 250 residential units per year, on average, over a 4-year period.
Developed and implemented quality assurance and warranty service, policies, procedures and systems, improving the quality of deliveries and customer satisfaction.
Created and prepared a monthly progress report to track and monitor the status of quality and warranty issues. Implemented processes and metrics to better measure results, increasing accountability and improving timely resolution of outstanding issues.
Cultivated productive relationships with vendors and collaborated with outside consultants and subcontractors to achieve timely completion of repairs and service work.
Managed customer relations for a diverse group of high-end customers, and served as the primary liaison between the ownership group and customers. Extensive experience in mediating differences, dispute resolution, creative problem solving and facilitating timely resolution of all issues to mutual satisfaction.
Maintained excellent reputation for customer service and sustained high levels of customer satisfaction across all communities. Coordinated efforts to drive strategies, increasing customer confidence, resulting in high overall warranty approval ratings.
Collaborated cross functionally with other departments to achieve company-wide objectives and assisted in the effort to improve the buyer experience and improve our customers willingness to refer ratings to 100%.

TOLL BROTHERS, inc. 2003 2005
Senior Warranty Supervisor

Served as Senior Warranty Supervisor for a Nationwide Builder, responsible for managing twenty three service coordinators and training new Assistant Project Managers in customer management and how to deal with difficult situations.
Was instrumental in developing company policy for training, hiring and developing goals and objectives. Provided weekly status reports on overall timeliness of goals, effectiveness of warranty, and problem solving of difficult situations. Spear headed company procedures with independent contractors to enable cost efficiency and time management.
Collaborated with general contractor, architect, consultants, property management and engineers to oversee and manage the completion and turnover of all common areas to the Developer and Unit Owners Association. Cultivated and maintained excellent relations with the Unit Owners Association and worked in harmony with the Board of Directors, contractors and engineers to bring final resolution and closure to all common area issues and concerns.

FIRE SUPRESSION ENGINEERING 1993 2003

ROAD LOCAL UNION 669
Project Manager and Lead Foreman

Employed as regional supervisor and head foreman for fire sprinkler companies: oversight of employee training (residential & commercial), service mechanic, job management, employee relations, advanced knowledge of prints and design, testing of fire suppression systems within compliance of local & state Fire Marshals Authorities.
Disabled and re-enabled a broad range of fire alarm control panels. Tested and inspected fire pumps, dry pipe valves and pre-action systems. Tested and repaired fire alarm equipment such as flows, tampers, smoke detectors, duct detectors, stairwell pressurization, fan/smoke control, halon and deluge systems.
Orchestrated planning and evaluation meetings to determine future project direction and helped develop compensation packages to balance salary structure to reward superior performance.




EDUCATION AND OCCOMPLISHMENTS

Three years (84 credits) at Montgomery Community College - In affiliation with Maryland University
Classes include: Fire Detection and Suppression Systems, Automatic Sprinkler Design, Computer Aided Design (CAD), NICET, Hydraulic and Water Supply Analysis
Achieved 100% customer satisfaction and willingness to refer as reported by Woodland OBrien surveys.
Nominated as Associate of the Quarter with Toll Brothers, inc. during the 2004 4th quarter.
Ryan Homes Certificate of Outstanding Performance for First Quarter 1997; in the communities of Park Overlook and Wyndom Woods.
Graphic Design of Model Compounds in the Scientific Atlas (titled): Infrared Spectroscopic Atlas of Polyurethanes.
Three months of work abroad in Ireland.


References and letters of recommendation provided upon request.