James Allen White Jr.

3906 Old Savannah Dr., Apt. 1 Cincinnati, OH 45245 - (513) 752-7514 - jameswhite03[at]gmail.com

PROFESSIONAL EXPERIENCE

Macys Inc. Cincinnati, OH
(Formerly known as Federated Department Stores, Inc.)

Special Systems Engineer / Coordinator, 2009
Reduced costs of Loss Prevention security systems by 28% as a result of streamlining the procurement process and value engineering system designs.
Manage each project making sure they are completed on time and under budget.
Assist in the design of Electronic Article Surveillance (EAS), Closed Circuit Television (CCTV) / Video Surveillance, Burglar Alarm (BA), and Access Control (AC) Loss Prevention security systems.
Assist in the design of Audio/Visual systems such as, satellite video and music networks, intercom and paging, and DirecTV satellite systems.
Assist in the commissioning of EMS and HVAC systems.
Assist in the commissioning of Domestic Water Shut-Off systems.
Assist in the design of lighting circuits.
Procurement of electronic security and A/V systems for Macys stores nationwide.
Manage all phases of electronic security and A/V system projects with established budgets up to millions in dollars.
Budget estimation for each project
Bid and award contracts for each project
Approve and issue invoices and change orders
Manage contractor and vendor relations
Negotiate pricing and contractual agreements
Assist in the development of strategies and best practices for LEED certified retail stores.
Commission electronic security and A/V systems to verify operation.
Write and maintain technical documents, such as engineering specifications and white papers.
Review Architectural, MEP, and Interior Design construction drawings for appropriate system design and information.
Develop and maintain National Purchasing Programs
Provide technical support internally to store operations personnel and our corporate construction team.
Point of escalation for divisional personnel on Loss Prevention, A/V, and Domestic Water Shut-Off issues.
Approximately 30% travel to new construction, remodel, and expansion store sites

Security Labs, Inc. Noblesville, IN
Manufactures and designs video security products for CCTV / Video Surveillance security systems.

Director of Service Operations, 2006
Managed customer relations ensuring a high level of customer satisfaction.
Development of revenue generating strategies implemented to increase revenue and profits for the service department, which resulted in a 40% increase in revenue over my tenure.
Led the process of establishing a more efficiently executed service department resulting in increased revenue and a faster turnaround on repairs.
In conjunction with the CEO and CFO established short and long term operation goals for service department.
Interviewed and hired staff
Managed personnel and operations of service department.
Provided customer service, technical support, and repair of CCTV / Video Surveillance systems and equipment.
Allocated tasks and scheduled technicians for service and repairs
Interviewing and personnel skills development
Managed, trained, and motivated a staff of electronic technicians
Established a point of escalation procedure for the service department.
Repaired CCTV / Video Surveillance equipment such as: monitors, video recorders, security cameras and DVRs.
Interfaced with customers such as: Safety Vision, Gateway and Ultrak regarding technical issues, product applications and repair needs.
Generated RMAs, scheduled repairs and service orders utilizing Peachtree accounting software.
Monitored the daily database entries of service orders and invoices.
Organized and maintained inventory.
Provided quality control checks on new and refurbished equipment
Assisted with product life testing, new product development, product design, and production process improvements.
Wrote and edited product manuals and technical documents.

Best Access Systems, Inc. Indianapolis, IN
One of the largest manufacturers of access control systems and security hardware.

Applications Engineer, 2003
Delivered technical expertise on Access Control, Badging, CCTV / Video Surveillance, and Burglar Alarm systems externally to clients and internally to field technicians and the sales force.
Provided both pre- and post-sales support to customers.
Technical writing of product and system operating procedures and application notes.
Provided telephone support in a call center/help desk environment utilizing Heat call logging software.
Assisted in designing Access Control, CCTV / Video Surveillance, and Burglar Alarm systems.
Provided on-site hardware and software installation training to field technicians and clients.
Software validation and testing
Managed projects and supervised technicians in the field during system installations, repairs, and upgrades.
Network and database troubleshooting including executing SQL queries, installations, running backups and restores and establishing client/server connectivity.

Trilithic, Inc. Indianapolis, IN
An industry leader providing telecommunications solutions for major Cable / broadband (CATV) and wireless markets

Applications Engineer, 2001
Provided pre- and post-sales technical support of software and hardware utilized for monitoring the cable plant.
Provided support to clients in the Cable/broadband (CATV) industry such as: Comcast, Time Warner, and Charter Communications.
Assisted sales force in the closing of sales opportunities and establishing new customers.
Provided telephone support and on-site hardware and software installation training via hands-on demonstrations.
Managed projects including system installations, repairs, and upgrades.
Delivered classroom based training via PowerPoint presentations to direct customers and contractors.
Provided system architectural validation, and product implementation and configuration assistance to clients.
Network troubleshooting
Refurbished RF equipment and conducted failure analysis on returned products.
Technical writing that included preparing technical presentations, application notes, and publishing monthly engineering articles in the companys newspaper.
Approximately 50% travel to customer locations for training sessions and system installations, repairs, and upgrades.

EDUCATION

Purdue University - West Lafayette, Indiana
Bachelor of Science Degree
Major: Electrical Engineering Technology
Minor: Computer Technology
Concentration: Network Communications

Indiana Wesleyan University - West Chester, Ohio
Masters degree in Business Administration
Expected: April / 2009

Scientific Atlanta Institute - Atlanta, Georgia
Certifications in HFC Networks and Operating HFC Systems

Best Access Systems Training Department - Indianapolis, Indiana
Lenel Access Control System Certification