SUMMARY OF QUALIFICATIONS

Demonstrated ability to deliver a quality product
Hands on experience in dealing with subcontractors and inspectors
Personal experience in all phases of quality construction
Successful communications abilities

PROFESSIONAL EXPERIENCE

Lennar Corporation2005-2007 SENIOR CUSTOMER CARE REPRESENTATIVE
Annually responsible for 10 million in residential construction completion management
Responsible for departmental schedule and budget
Negotiation and coordination with sub-contractors for 20-30 tickets in three communities
Management of timely warranty delivery
Direct homeowner relations in performance of 30-90- and 360 day TLCs
Devised new processes for walk-throughs resulting in 90%+ JD Powers CSS

Jenamar Builders2004-2005
CUSTOMER CARE MANAGER

Managed a department of five employees
Responsible for strict home completion budgets
Responsible for quality-controlled home delivery to customer expectations within established cost per home
Redesigned procedures for frame-walks to ensure QC
Maintained customer relations through year-end walk-throughs




HOMES BY TOWNE2003-2004
SUPERINTENDENT

Management of trades for back-side production of 20+ homes at a time
Coordination for all city inspections and inspector relations
Direct relations with clients for QC .
Manage hand-off of quality-finished home to customer care department

BENCHMARK HOMES1995-2003
INSPECTION SUPERVISOR

Inspection of all homes under construction
Scheduling trades to complete homes on schedule
Weekly superintendents meetings
Noted for setting realistic goals and problem solving ability
Achieved consistent team goals of 95% JD Powers CSS.

Education
Omaha South High School
Attended professional trades training courses
Degree Nebraska professional home inspection