DIRECTOR OF FACILITIES MANAGEMENT
Highly motivated multi-site facilities professional with proven ability to focus on the overall objective, produce quality results within schedules, budgets; solve problems; and lead effectively to meet and exceed business goals.

KEY COMPETENCIES

LEADERSHIP IN THE PURSUIT OF EXCELLENCE
Set goals and objectives to carry out the mission and vision statements of the corporation. Supervised, trained, and mentored a diverse team of employees, providing technical instructions for a range of jobs in a continually transitioning environment. Ensured the attainment of quality and cost savings through continuous improvement processes and training in compliance with ISO. Completed energy conservation projects resulting in big rebates from utility power company. Focused on sustainability and LEED requirements.
CUSTOMER SATISFACTION & RELATIONSHIP
Implemented highly effective customer satisfaction process through communications, understanding of customer needs, collaborative decision making, work quality, and surveys. Established excellent business relationships with customers and executives by being proactive to their needs and making them top priority.
Service on Demand, ensuring customer satisfaction, minimum business interruption, business profitability.
CONTRACT & OUTSOURCED SERVICE PROVIDERS MANAGEMENT
Bid, awarded, and monitored service contracts for providers of Security, Maintenance, Operations, Food Services, Mail Services, Reprographics, Custodial, and others for multiple sites. Audited vendors and contractors for safety, health, and environmental compliance. Reduced subsidies without compromising customer needs.
STRATEGIC PLANNING, EXECUTION, and MANAGEMENT
Forecasted space needs, budgets & tracked/challenged expenses for short range and long term business plans focused on flexibility and customer satisfaction while containing costs. Implemented the cost effective just in time supplies inventory method. Focused on cost savings by implementing energy saving programs and cost saving initiative processes, ensuring the buy-in of key executives and the full understanding of the employees.
BUSINESS PROCESS MANAGEMENT
Ensured processes for different operations were in place, consistent across all sites in the region, fully implemented, audited quarterly, and reported as part of the operations score card metrics.
Focused on continuous improvement, cost savings, and customer service enhancements.
CONSTRUCTION PROJECT ENGINEERING
Reviewed engineering designs for accuracy, functionality, maintainability with key maintenance staff.
Ensured projects met their defined business requirements and completed on time within budget by establishing priorities, focusing on overall picture, taking advantage of available resources, resolving conflicts, identifying issues before they became problems and involving customers and project teams through critical stages.
COMMUNICATIONS and TEAMWORK
Maintained excellent relationship with internal departments and management. Built cohesive teams through open meetings, shared empowered leadership, team critique, conflict resolution, and clear communications.
Developed and delivered Power Point presentations to key executives and customers outlining subject matter, current situation, proposed alternative solutions, associated costs and schedules, and recommended solution. Interacted with executives, contractors, government agencies, and company personnel.

PROFESSIONAL EXPERIENCE

DEPUTY ALLIANCE DIRECTOR PRESENT
CB Richard Ellis, Bank of Hawaii Account
Responsible and accountable for facilities operations of 300 locations of the Bank of Hawaii in the State of Hawaii, Guam, Saipan, and Palau.
Established best practice preventive, corrective, predictive maintenance processes and service levels; monitored regularly through site visits, staff meetings, and conference calls.
Developed facilities management and maintenance goals, objectives, and guidelines common to all sites ensuring all maintenance programs are addressed based on actual conditions assessment of sites.
Implemented 0-base budgeting process capturing all requirements without relying on run rates.
Ensured data centers were backed by UPS and emergency generators exercised regularly.
Established excellent business relationships with internal departments by being proactive to their needs.
Recommended improvement measures, including expense and capital items, based on site conditions assessments to ensure sites are operational at all times, especially critical computer and telephone rooms.

A. Miranda Sheet 2 of 3


DIRECTOR OF FACILITIES, MAINTENANCE, OPERATIONS, TRANSPORTATION 2007 2007
San Mateo Foster City School District
Responsible for facilities, maintenance, operations, transportation of 20 schools, 1 leased site, and district office.
Prioritized and updated the State mandated Deferred Maintenance Program; completed the Williams Act Facilities Assessment Program for affected schools; lowered electrical utility rates via negotiations with PG&E; updated and ensured Safety training for technicians in collaboration with insurance underwriter; implemented transportation routes for new school programs and updated existing to meet school needs; developed restructuring plan for facilities, maintenance, operations, and transportation focused on quality control, best practices implementation, and efficiency; closed leased buildings and turned over to landlords; part of committee for teacher and staff housing; part of committee to install synthetic football field turf; committee member of the successful VOIP installation program across all schools; initiated the Facilities Needs Assessment program in preparation for a future bond measure for school modernization.

DIRECTOR GLOBAL CORPORATE SERVICES 2004 - 2006
CB Richard Ellis, San Jose, CA
Responsible and accountable for facilities management and maintenance of accounts, i.e., McAfee, Ford Motor Co. Parts Distribution Centers-West, Infosys, ensuring all sites across the United States are focused on continuous improvement, cost savings, and energy conservation.
Established best practice preventive, corrective, predictive maintenance processes and service levels; audited quarterly, reported as key performance indicators.
Developed facilities management and maintenance goals, objectives, and guidelines common to all sites ensuring all maintenance programs are addressed.
Ensured data centers were backed by UPS and emergency generators exercised regularly
Established excellent business relationships with various departments by being proactive to their needs.
Recommended improvement measures, including expense and capital items, to ensure sites are operational at all times, especially critical computer and telephone rooms.
Implemented Service on Demand ensuring customer satisfaction, minimum business interruption
Set up maintenance engineering organizations to address the various needs of the sites.
Developed detailed budgets based on previous client information focused on at least 20% savings.

CHIEF OF ENGINEERING 2003 - 2004
United States Los Angeles Air Force Base, El Segundo, CA
Under contract, responsible for engineering, construction, maintenance, and environmental operations for the LAAFB headquartered in El Segundo, California.
Management involvement in the $250,000,000 building modernization program for the LAAFB in El Segundo.
Managed the construction of the 11 acre LAAB Family Camp and RV Storage in the City of Pico Rivera.
Managed the $20,000,000 Fort MacArthur military housing master plan, budgeting, and construction.
Developed implementation plans for restoration & modernization construction projects.

DIRECTOR OF FACILITIES ENGINEERING, MAINTENANCE, & OPERATIONS 1996 - 2002
Nortel Networks, Santa Clara, CA
Under outsourced CBRE contract, successfully managed the Engineering, Maintenance, Construction Project Management, Operations, and Tenant Services teams including Security, Food Services, Mail Distribution, Reprographics, Custodial responsible for multiple sites.
Implemented, tracked preventive, predictive, corrective maintenance processes.
Oversaw the project management, planning, design, bid, and construction of new, rehab, and expansion building projects ensuring potential safety, health, environmental concerns were eliminated.
Oversaw the construction of a new cafeteria building from planning through construction completion.
Established and oversaw quality objectives and ISO processes for various multi-site facilities operations and construction projects ensuring consistency, attainment of corporate goals, and continuous improvement.
Oversaw engineering of new & rehabilitation projects and building energy management systems.
Ensured compliance with all HAZMAT, Safety, Health, Cal OSHA, and ADA requirements through proper communication, training of personnel, contractors, quarterly audits, and involvement with A&E firms on projects.
Implemented Security audit process to ensure safety of employees and property.
Streamlined the site reprographic system and saved $200,000 annually.
Successfully developed, in collaboration with key executives and government agencies, emergency business continuity and disaster recovery programs based on different disasters and incidents.
Reduced annual Operations and Maintenance budget by $1M; reduced energy consumption by 16%.
Received energy rebates totaling $300K from Silicon Valley Power for completed energy saving projects.

A. Miranda Sheet 3 of 3


MANAGER OF FACILITIES PLANNING, ENGINEERING, & CONSTRUCTION 1980 - 1996
IBM Corporation, San Jose, CA
Managed facilities teams responsible for construction projects for a 2,500,000 square foot high tech site
Constructed small jobs totaling $3,000,000 yearly.
Oversaw $500,000 project for modification of restrooms, lobbies, and parking lots to meet ADA requirements.
Implemented energy efficient building designs that were easily maintainable & serviced with parts readily available.
Built 115KV electrical system for the Santa Teresa site and Data Center in collaboration with PG&E, eliminating power outages and resulting in annual savings of $600,000.

EDUCATION
BS Mechanical Engineering, Mapua Institute of Technology, Manila
Leadership & Management Courses (1000 hours), IBM Corporation
Quality & Management Seminars conducted by Tom Peters, Stephen Covey
Member CBRE Green Knights