RESUME
T. E. (Ron) McCrary
EXPERIENCE HISTORY
APAC Southeast Inc., 8/2005 thru 10/2008 Estimator/Project Manager
Prepared detailed cost estimates on various projects based on plans, specifications, site visits and per bid meetings utilizing manual take off, Ag software, Heavy Bid software, sub contractor and material quotes. After an award of project duties included reviewing contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete projects within estimated cost and time line and issue purchase orders. During construction of project served as project manager tracking job cost, maintaining daily work dairies. Working with the Engineer of Records/Owner to reduce cost while maintaining profitable margins to project through approved change orders. Performed final close out of projects to reduce punch list items and increase final payment time.
Mitchell Brothers Inc. Tallahassee, Florida 2/1999 thru 8/2005 Senior QC Manager/Estimator/Project Manager
Prepared detailed cost estimates on various projects based on plans, specifications, site visits and per bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of projects reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete projects within estimated cost and time line and issue purchase orders. During construction of project served as project manager tracking job cost, maintaining daily work dairies. Working with the Engineer of Records/Owner to reduce cost while maintaining profitable margins to project through approved change orders. Performed final close out of projects to reduce punch list items and increase final payment time. Oversee quality control on FDOT projects and assist quality control technicians to insure proper testing, reporting and guidelines were met in accordance with FDOT specifications both on roadway and plant operations.
Greenhorn & Omara Inc. Greenbelt, Maryland Pensacola, Florida Office 11/1996 thru 01/1999 Senior Inspector
Project included new six lane high level bridge over Bay Chico Bay, construction of a new six lane roadways of SR. 292 to include clearing, utility relocations, new drainage system, four retention ponds, sidewalks with bike paths, highway lighting, new signalization, 42,810 square feet of reinforced earth wall and demolition of existing draw bridge while maintaining traffic around a construction site. Project opened to public.
NXL. Construction Services Richmond, Virginia Blounstown, Florida Office 3/1996 thru 11/1996 Pre-Stress Concrete Inspector
Prestress concrete inspector during construction of 72" bulb tee beams and 30" x 30" prestress concrete piling used during the construction of SR 20 Bridge between Blounstown, Florida and Bristol, Florida. Duties included detailed computations of prestress elongations, form set up and break down, pre and post concrete placement, stamping and shipment of prestress product to job site and detailed record keeping of all phases of construction.
Metric Engineering, Inc. Miami, Florida Chipley, Florida Office 2/1993 thru 3/1996 Inspector/Senior Inspector
Inspector and Senior Inspector on various FDOT projects to include SR. 30(U.S. 98) in Bay County from Tyndall AFB main Gate east to Gulf County Line. SR. 71 in Jackson County from Malone City limits to Alabama State Line. SR. 8 (I 10) from Washington/Jackson County Line east to SR 71 overpass. Major projects includes: The four lane of U.S. 231 from SR. 2 in Campbellton, Florida to U.S. 90 in Cottondale, Florida. Member of the emergency response team during hurricane disasters to North East Florida enabling the reconstruction of roadways in a safe manner for the driving public
Hard-Drive Paving, Inc. West Palm Beach, Florida Melbourne, Florida Office 3/1985 thru 1/1993 Laborer/Equipment Operator/Foreman
Started as a laborer moved to an equipment operator and then to a foreman during the construction of the Florida Marlins training facility, Vieira Government Facility and first phases of the Town of Vieira. Project included clearing, Construction of new excess roads, storm drainage, underground utilities, reconstruction of U.S. 1, sanitary lift stations, two eighteen-hole golf courses, six man-made lakes and all other associated construction.
United States Air Force 4/1979 thru 3/1985 Honorable Discharge Rank E-5 Staff Sergeant
EDUCATION/TRAINING/CERTIFICATIONS
Chipley High School Graduate 1979 USAF Technical School 2140 Hours CTQP Asphalt Paving Level I & II Current Florida NPDES Certification Current Alabama Erosion Control Current Florida ATSSA Advanced Work Zone Current Radiation Safety Officer Current
Self Study Courses Through FDOT
Contract Plans, Clearing, Grubbing and Earthwork, Construction Math, Concrete Structures, Utility Installation and relocation, Base and Sub Grade Construction, Drainage Construction, Electronic Switching (Signals), Final Estimates and CPAM Manual Training.
Re-Certifications Needed CTQP Quality Control Manager CTQP Asphalt Plant Level I & II CTQP Earthwork Level I & II FDOT Pre Stress Concrete Inspection FDOT Final Estimates Level I & II American Concrete Institute Level I & II FDOT Traffic Signalization Technician GDOT Asphalt Plant & Paving
MAJOR PROJECT LIST Ron McCrary
Year of Project: 1993 Name and Location of Project: SR 75 (US 231) Jackson County, Florida Owner of Project: Florida DOT Scope of Project: New multi-lane highway to include clearing, replacement of existing railroad overpass, storm drainage, curb and gutter, sidewalks, utility relocation, signalization, milling and resurfacing, new base and asphalt paving. Approximate Size and Amount of Project: 2.8 Miles, $52,600,000.00 Title and Function of Project: Inspector- Checked line and grade of project during construction, field tested materials used on project to insure specifications were met, field measured work as completed for monthly estimates, assist senior inspector during problem solving to keep project on time and eliminate claims, assist senior inspector and office engineer during final estimate process.
Year of Project: 1993 Name and Location of Project: SR 75 (us 231) Jackson County, Florida Owner of Project: Florida DOT Scope of Project: New multi-lane highway to include clearing, storm drainage, curb and gutter, sidewalks, utility relocation, signalization, milling and resurfacing, new base and asphalt paving. Approximate size and Amount of Project: 4.2 miles $31,800,000.00 Title and Function of Project: Inspector- Checked line and grade of project during construction, field tested materials used on project to insure specifications were met, field measured work as completed for monthly estimates, assist senior inspector during problem solving to keep project on time and eliminate claims, assist senior inspector and office engineer during final estimate process.
Year of Project: 1994 Name and Location of Project: SR 8 (Interstate 10) Jackson County, Florida Owner of Project: Florida DOT Scope of Project: US 231 bridge overpass rehabilitation, on and off ramp safety improvements, milling existing asphalt at various depths (2 to 5.5) throughout project, Cracking and reseating existing concrete pavement at various locations throughout project, placement of ARMI layer (asphalt rubber membrane interlayer), base widening at various locations, asphalt placement. Approximate Size and Amount of Project: 10.4 miles $26,300,000.00 Title and Function of Project: Senior Inspector Assisted field inspectors during construction to insure all testing, measurements and checks were complete, conducted weekly progress meetings with prime contractor and sub-contractors to insure project was on schedule and help eliminate any foreseeable conflicts, decision making as conflicts did arise in a timely manner to reduce any possible delays to project, verified construction take-offs as per plans, reviewed material submittals for use on project, compiled monthly estimates to include asphalt and fuel adjustments, prepared final estimate for review of the office engineer prior to submitting to FDOT for final payment.
Year of Project: 1995 Name and Location of Project: SR 30 (US 98) Bay County, Florida Owner of Project: Florida DOT Scope of Project: Dual rehabilitation, roadway widening, addition of 5 asphalt shoulders, additional turn lanes, drainage improvements. Subgrade, base, Milling and resurfacing. Approximate Size and Amount of Project: 16.2 miles $ 18,950,000.000 Title and Function of Project: Senior Inspector Assisted field inspectors during construction to insure all testing, measurements and checks were complete, conducted weekly progress meetings with prime contractor and sub-contractors to insure project was on schedule and help eliminate any foreseeable conflicts, decision making as conflicts did arise in a timely manner to reduce any possible delays to project, verified construction take-offs as per plans, reviewed material submittals for use on project, compiled monthly estimates to include asphalt and fuel adjustments, prepared final estimate for review of the office engineer prior to submitting to FDOT for final payment.
Year of Project: 1996 thru 1999 Name and Location of Project: SR 292 and Bayou Chico Bridge, Pensacola, Florida Owner of Project: Florida DOT Scope of Project: Complete clearing within FDOT Right of Way, construction of 6 lane high level bridge, construction of 6 lane roadway, curb and gutter, sidewalks, utility relocation, storm drainage system, highway lighting and signalization, 42,810 square foot reinforced earth wall, demolition of existing draw bridge, construction of recreation area. Approximate Size and Amount of Project: 2.1 miles $158,500,000.00 Title and Function of Project: : Senior Inspector Assisted field inspectors during construction to insure all testing, measurements and checks were complete, conducted weekly progress meetings with prime contractor and sub-contractors to insure project was on schedule and help eliminate any foreseeable conflicts, decision making as conflicts did arise in a timely manner to reduce any possible delays to project, verified construction take-offs as per plans, reviewed material submittals for use on project, compiled monthly estimates to include asphalt and fuel adjustments, prepared final estimate for review of the office engineer prior to submitting to FDOT for final payment.
Year of Project: 1999 thru 2002 Name and Location of Project: Pensacola Street/Stadium Drive, Tallahassee, Florida Owner of Project: Florida DOT and Florida State University Scope of Project: Relocation of Pensacola Street and construction of Stadium Drive around Florida State Baseball fields and Florida State Football Stadium to include: Detours, reconstruction and new stadium parking lots, 3 small bridges, storm drainage system, curb and gutters, sidewalks, pedestrian tunnel under roadway, retained earth walls, demolition of existing overpass, stay in place sheet piles, lighting and signalization, Approximate Size and Amount of Project: 1.8 miles $188,000,000.00 Title and Function of Project: Quality Control Manager and Assistant Project Manager- Prepared job specific quality control plan for approval by FDOT State Construction office, overseen all quality control technicians to insure testing and records were in accordance with the approved plan and FDOT specifications, made any needed adjustments to production or operations when necessary. Assisted the project manager with on site change orders, scheduling and material deliveries on a day to day operation.
Year of Project: 2001 and 2002 Name and Location of Project: SR 20 and SR 263 (Capital Circle), Tallahassee, Florida Owner of Project: Florida DOT Scope of Project: Roadway widening of both SR 20 and SR 263 intersection for multi-lane purpose to include subgrade, base, asphalt paving, milling, storm drainage system, signalization, curb and gutter, sidewalks and utility relocation. Approximate Size and Amount of Project: 1.2 miles $5,950,000.00 Title and Function of Project: Estimator, Quality Control Manager and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of projects reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings. Prepared job specific quality control plan for approval by FDOT State Construction office, overseen all quality control technicians to insure testing and records were in accordance with the approved plan and FDOT specifications, and made any needed adjustments to production or operations when necessary.
Year of Project: 2002 and 2003 Name and Location of Project: SR 30 (US 98), Franklin County, Florida Owner of Project: Florida DOT Scope of Project: Addition of 5 asphalt shoulders, additional turn lanes, drainage improvements. Subgrade, base, Milling, ARMI Layer (asphalt rubber membrane interlayer) and resurfacing. Approximate Size and Amount of Project: 12.7 miles $5,400,000.00 Title and Function of Project: Estimator, Quality Control Manager and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings. Prepared job specific quality control plan for approval by FDOT State Construction office, overseen all quality control technicians to insure testing and records were in accordance with the approved plan and FDOT specifications, and made any needed adjustments to production or operations when necessary.
Year of Project: 2002 and 2003 Name and Location of Project: SR 263 (Woodville Highway), Leon and Wakulla County, Florida Owner of Project: Florida DOT Scope of Project: Addition of 5 asphalt shoulders, additional turn lanes, drainage improvements. Subgrade and base. Milling, ARMI (asphalt rubber membrane interlayer) and resurfacing. Approximate Size and Amount of Project: 11.4 miles $4,750,000.00 Title and Function of Project: : Estimator, Quality Control Manager and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings. Prepared job specific quality control plan for approval by FDOT State Construction office, overseen all quality control technicians to insure testing and records were in accordance with the approved plan and FDOT specifications, and made any needed adjustments to production or operations when necessary.
Year of Project: 2003 Name and Location of Project: Maclay Road, Tallahassee, Florida Owner of Project: City of Tallahassee Scope of Project: Relocation of a portion of Maclay road to Thomasville Highway to include: Detours clearing, subgrade, base, paving, curb and gutter, sidewalks and signalization. Approximate Size and Amount of Project: 1.1 miles $2,250,000.00 Title and Function of Project: : Estimator, and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete projects within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings.
Year of Project: 2003 and 2004 Name and Location of Project: Tallahassee Regional Airport, Tallahassee, Florida Owner of Project: City of Tallahassee and Tallahassee Airport Authority Scope of Project: Construct new concrete runway and taxi way along with new asphalt tie down area for air craft during climate weather to include: subgrade, base, concrete paving, asphalt paving, runway lighting and tie down facility utilizing 6 depth anchors all in accordance with FAA specifications. Approximate Size and Amount of Project: $8,600,000.00 Title and Function of Project: : Estimator, Quality Control Manager and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings. Prepared job specific quality control plan for approval by Airport Authority office, overseen all quality control technicians to insure testing and records were in accordance with the approved plan and FAA specifications, and made any needed adjustments to production or operations when necessary.
Year of Project: 2005 and 2006 Name and Location of Project: SR 10 (US 90) Tennessee Street, Tallahassee, Florida Owner of Project: Florida DOT Scope of Project: Construct new turn lanes, concrete islands, storm drainage improvements, curb and gutter, sidewalks and signalization improvements to include: Subgrade, base, milling, ARMI (asphalt rubber membrane interlayer) and resurfacing. Approximate Size and Amount of Project: 2.4 miles $3,850,000.00 Title and Function of Project: : Estimator, Quality Control Manager and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings. Prepared job specific quality control plan for approval by FDOT State Construction office, overseen all quality control technicians to insure testing and records were in accordance with the approved plan and FDOT specifications, and made any needed adjustments to production or operations when necessary.
Year of Project: 2005 and 2006 Name and Location of Project: SR 10 (US 90) Mahan Drive, Tallahassee, Florida Owner of Project: Florida DOT Scope of Project: Milling, drainage improvements, ARMI (asphalt rubber membrane interlayer) and asphalt resurfacing. Approximate Size and Amount of Project: 1.8 miles $1,800,000.00 Title and Function of Project: Estimator, Quality Control Manager and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings. Prepared job specific quality control plan for approval by FDOT State Construction office, overseen all quality control technicians to insure testing and records were in accordance with the approved plan and FDOT specifications, and made any needed adjustments to production or operations when necessary.
Year of Project: 2005 Name and Location of Project: Wal-Mart Supercenter, Thomasville Road, Tallahassee Florida Owner of Project: Wal-Mart Inc. (General Contractor) Scope of Project: Site development to include: Clearing, construction of building pads, storm drainage, subgrade, base, asphalt paving, curb and gutter along with all other work for complete package. Approximate Size and Amount of Project: $2,300,000.00 Title and Function of Project: Estimator and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings.
Year of Project: 2005 Name and Location of Project: SR 20 (US 27) Leon County, Florida Owner of Project: Florida DOT Scope of Project: Storm drainage improvements, addition of turn lanes, milling, ARMI (asphalt rubber membrane interlayer), shoulder reconstruction, resurfacing Approximate Size and Amount of Project: 22.8 miles $15,000,000.00 Title and Function of Project: Estimator and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings.
Year of Project: 2006 Name and Location of Project: SR 2 Holmes County, Florida Owner of Project: Florida DOT Scope of Project: Drainage improvements, shoulder reconstruction, milling, ARMI (asphalt rubber membrane interlayer), asphalt cross slope correction, asphalt resurfacing. Approximate Size and Amount of Project: 5.2 miles $4,500,000.00 Title and Function of Project: Estimator and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings.
Year of Project: 2006 and 2007 Name and Location of Project: Southern Winds Subdivision, Enterprise, Alabama Owner of Project: Private developer with City of Enterprise maintaining upon completion Scope of Project: Clearing, water and sewer, storm drainage, subgrade, base, paving, curb and gutter, sidewalks. Approximate Size and Amount of Project: 22.5 acre $2,300,000.00 Title and Function of Project: Estimator and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings. Year of Project: 2006 and 2007 Name and Location of Project: City of Chipley Resurfacing, Chipley, Florida Owner of Project: City of Chipley Scope of Project: Milling and resurfacing various streets throughout city Approximate Size and Amount of Project: $2,250,000.00 Title and Function of Project: Estimator and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings.
Year of Project: 2007 Name and Location of Project: Rum Road, Holmes County, Florida Owner of Project: Holmes County Commission Scope of Project: Storm drainage system, widening existing rural graded road, subgrade, base and asphalt paving. Approximate Size and Amount of Project: 2.2 miles $1,750,000.00 Title and Function of Project: Estimator and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings.
Year of Project: 2007 Name and Location of Project: Tri County Airport, Holmes County, Florida Owner of Project: Tri County Airport Authority Scope of Project: Construct new asphalt runway and hangers with associated lighting. Approximate Size and Amount of Project: $1,900,000.00 Title and Function of Project: Estimator and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings.
Year of Project: 2007 and 2008 Name and Location of Project: Murphy Mill Road Extension/Flynn Road Widening, Dothan, Alabama Owner of Project: Private developer with City of Dothan and Houston County, Alabama maintaining upon completion Scope of Project: Clearing, new multi-lane roadway, water and sewer, storm drain system, subgrade, base, paving, curb and gutters, sidewalks and signalization. Approximate Size and Amount of Project: 1.5 miles $2,100,000.00 Title and Function of Project: Estimator and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings.
Year of Project: 2007 and 2008 Name and Location of Project: Graceville Correctional Facility, Graceville, Florida Owner of Project: Department of Corrections Scope of Project: Clearing, building pads, water and sewer, storm drain system, concrete walkways, interior and exterior asphalt drives around facility, asphalt parking areas. Approximate Size and Amount of Project: 18 acres $7,500,000.00 Title and Function of Project: Estimator and Project Manager- Prepared detailed cost estimate on project based on plans, specifications, site visits and pre bid meetings utilizing manual take off, Ag software, sub contractor and material quotes. After award of project reviewed contracts and sub contracts, prepared detailed work item break down for each phase of work to include equipment, manpower and materials needed to complete the project within estimated cost and time line and issued purchase orders. During construction of project served as project manager tracking job cost, reviewing daily work dairies and attended weekly safety/progress meetings.
The above projects are only a portion in which I have been involved with. Even though the function of projects may be the same each project is unique in its on way and must be treated differently to achieve the highest quality and customer satisfaction possible.
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