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| Name : |
Joe Greno |
| Industry Type : |
Mechanical Contractors |
| City & State : |
Tampa,
Fl
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| Job Title |
Regional Manager
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| Relocation Preferences : |
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| Objective : |
Joe L. Greno Jr.
13906 Lake Magdalene Blvd u Tampa, Florida 33618 u Telephone: 813.962.0211 (H) 813-477-4581(cell)
u Email: joegreno[at]msn.com
Regional Project Manager
P&L Ebitda Improvements/ Service Initiatives Improvements/Process Improvements/Business Strategies
Regional Project Manager/General Manager Professional with more than 25 years of service and retail experience in developing and implementing new initiatives and strategies in addition to driving and directing teams toward successful execution and exceeding performance targets for a Fortune 500 corporation.
Regional Project Manager 2008
Developed and piloted prescreening process resulting in ROI of 5.2 million dollars nationally
Managed and implemented TPR (trips per repair) improvement tracking program resulting in a 12% performance improvement and an expense savings of over 3 million dollars
Developed and launched a truck stock efficiencies program resulting in ROI of 4.5 million dollars nationally and increased service capacity
HVAC parts initiative resulting in improved customer service and a savings of 5.8 million
Areas of responsibility included southern United States and Puerto Rico
Core competencies: Creating a Shared Service & Sales Vision: Business Startup & Turnaround Situations; Staff Training & Development; Exceeding Client Expectations; Qualitative & Quantitative Analysis; Ability to Grasp & Utilize New Technology; Written & Formal Presentation Skills with a Unique Mix of Management and Technical Skills
PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS
Sears Roebuck & Company
(Sears Holdings Corporation, parent company of Sears, Roebuck and Co. & Kmart, is the 3rd largest broad line retailer, with $55 billion in annual revenues & 3,900 full-time/specialty retail stores in the U.S. and Canada. Sears Home Services provides product repair services, for Sears customers both in the home and at on-site store locations throughout the United States and Puerto Rico)District General Manager (1997 2007) Successful management of the Florida Gulf Coast District, which encompasses north of Crystal River to the Everglades. Scope of duties focused on managing service/sales/B2B business for multiple locations (15) in the Florida Gulf Coast territory with full P&L responsibility. Accountable for 11 technical managers, 9 retail salaried managers and 350+ hourly associates to correspond with maximizing retail sales, appliance services and improving customer experience to meet and exceed their expectations.Improved customer service national ranking from 28th to #1 in the organization (1998 2000)Consistent top 10 ranking in area of customer service nationwide (2000 2007)Exceeded profit plan year-to-year by an average of $1.3 million annuallyJoe L. Greno, Jr. Page Two_______________________________________________________________________________Improvement of productivity from 5.1 C.C. to 6.2 C.C which resulted in a 22 percent quantitative improvement and an increase in capacity savings of $1.3MIdentified opportunity and negotiated new cell phone contract for annual savings of $1.2 million for the regionFavorably negotiated B2B contract that resulted in an additional 15,000 service calls and $1.5M in annual revenue increaseSuccessfully managed a commercial solutions start-up business which produced revenue of $1.7M in 2006 and $2.2M in 2007Regional Operations Manager (1996 1997) Responsibilities included all operational expenditures for the Southeastern United States to include Puerto Rico and to ensure that all Branches and Districts complied with company standards, policies, procedures and processes.$250,000 savings on HVAC test equipment through favorable negotiations $1.8M savings in fleet expense utilizing in-house facilities and equipment$1.4M overall reduction in Puerto Ricos operating expenses $450,000 reduction of construction related expenses in new Puerto Rico facility District Technical Manager (1993 1996) Responsible for all aspects of technical management in the District to include 5 direct report salaried managers and 140 technicians. Increased customer survey scores resulting in a rating of top ten in the nation Increased productivity by 20% resulting in a rating of top ten in the nation
Technical Manager (1989 1992) Scope of duties focused on the management and technical training of 40 service technicians for multiple locations in the Tampa/Lakeland area to ensure the highest levels of customer service to meet or exceed customer and company expectations and goals.
EDUCATION, PROFESSIONAL & TECHNICAL DEVELOPMENT
B.A. candidate, Business Administration
University of Phoenix
University of Illinois
Professional training:
Franklin Covey Time Management
Seven Habits of Highly Successful People
Managing for Inspired Performance
Interpersonal Skills and Diversity in the Workplace
Disney University
Learning Tree
Sears University
And numerous others workshops
Joe L. Greno, Jr. Page Three
Certifications:
State of Florida Master Gas License (601&803)
EPA Type 1 and 2 CFC Certification
Six Sigma Greenbelt
Certified Zinger Miller facilitator
ISO 9001 (International Standard organization) Auditor
USCG Captains License
Numerous personal technical certifications
Awards & Achievements:
Best in Customer Service 1998 & 2000
Chairmans Award 1999 & 2001
Magic of the AND Award
(Only recipient ever on service side of business)
Best in Company 2005
Operational and Technical Skills:
Bi-Lingual (English & Spanish)
Microsoft Office and Outlook
Excel
PowerPoint
Microsoft Word
Document Analyzer
Lotus
References:
Hon. James M. Barton, II, Circuit Judge
(813) 272-6994
Sears National Quality Director
David Hutchinson
(321) 228-8088
Sears VP. Southern Region
Jeff Meyers
(407) 243-4100
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| Resume : |
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January 30th, 2009
My extensive experience in General Management and Operations makes me an Executive with proven skills and experience seeking a challenging position utilizing my expertise in the Retail, B to B, HVAC Installation and Appliance Service Industries.
I offer a unique combination of GM and Technical expertise with hands-on administration and experience in the service and installation of HVAC, geo thermal, refrigeration, water treatment to include reverse osmosis, pumps and gas fired equipment.
Ive done that and much more in senior-level positions in a Fortune 500 company for more than 25 years, where I consistently scrutinized processes with an eye toward greater efficacy.
My accomplishments include assessing current and future staffing needs, overseeing allocation of financial resources, and managing budgetary processes. I have built and lead successful, goal-oriented teams of professional staff while overseeing budgets and resources for bottom-line results. I have turned start up businesses into profitable operations and contributed in keeping business centers running like well-oiled machines with a warm, human touch. Upon identifying key issues and particular strengths, I solve problems while embracing change and its positive effect on successful organizations, while fostering, creating and mentoring a growth culture through team and individual motivation, driving synergies within the business to achieve its maximum potential.
I would like to be considered for a position in which someone of my background could make a contribution. Should you require additional information, I can be reached using the contact information listed above.
Thanking You In Advance,
Joe L. Greno, Jr.
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