Kenet Portillo

Summary

Experienced technician who works well with minimum supervision. Customer oriented problem solver with an ability to adapt quickly to changing situations. A reliable, hardworking, and dedicated team player who works well under pressure. An effective and positive communicator both in English and Spanish. Quick learner with the desire for continuous personal growth.

Experience

2006 PresentCountrywide Home LoansWestlake Village, CA
Facilities Maintenance Technician

- Supported the maintenance of 3 buildings with over 1500 associates with minimal supervision.
- Used Remedy, an electronic based work-request system, to resolve over 1,000 work orders and scheduled services. Proficient in the use of MS Word, Excel, and Outlook programs.
- Utilized several diverse technical skills to complete repairs such as, but not limited too; patching and painting, minor drywall repair, replacing lights, general plumbing, and some electrical work.
- Worked closely with Security staff in order to maintain the building safe and secure. Helped prepare and execute safety drills such as fire alarms, earthquake safety procedures, and evacuation drills.
- Performed building inspections on a daily basis of cubical areas, offices, and conference rooms.
- Effectively coordinated with vendors; corporate security, day porters and IT to resolve issues with in facility.

2005 2006Andrews International SecurityBurbank, CA
Security Officer

- Provided a safe and secure environment for over 1,000 associates through the use of internal badge and CCTV monitoring systems.
- Reported insecure conditions and equipment to proper management and assisted local authorities in emergency preparations within facility such as: Evacuation/fire drills, safety training, and proper earthquake safety.

2003 2004H & R BlockLos Angeles, CA
Customer Service Representative
- Assisted tax preparers in branch offices when needed in filing, information gathering, and organizing customer request.
- Answered phones and directed all incoming customers to an appropriate tax professional, locating a branch office for their needs, or just information on services provided by the company.

Education

2000 2002University of California, Santa BarbaraSanta Barbara, CA
- Completed 2 years towards Computer Science major.