Heidi Thorne, SPHR


Summary

Senior Human Resources Generalist with 18 years experience working in a variety of industries including hospitality, publishing, telecom, and medical. Responsibilities have included recruiting, employee relations, compensation, safety, benefits administration, Human Resources Information Systems, and Affirmative Action.

Employment History

Time Warner Cable, Colorado Springs, CO2007 - Current
Senior HR Generalist, Responsible for all employee relations, investigations, supervisor training, new employee orientation and FMLA tracking and processing. Supporting a staff of 700 in a 24/7 work environment.


Mo-Ranch Conference Center, Hunt, TX2003 - 2007
Non-Profit Conference Center servicing church, school and corporate business. The facility is 500 acres on the Guadalupe River with the ability to house up to 700 guests with up to 150 employees and 200 volunteers during our high season.
Director of Human Resources, Responsible for the entire Human Resource function of this facility. Report directly to the President and serve on the Executive Committee making strategic level decisions for the organization. Duties include:
Employee Relations - Responsible for maintaining a positive motivated workforce, immediately addressing complaints or concerns. All complaints are handled in a way that appeased the complainant and addressed the problem. All situations have been handled successfully with no litigation.
Organization Development - Developed, implemented and conducted management training that included Employment Law, Recruiting, Performance Management, and Documentation. Worked with department managers to implement improved new hire training programs which has improved guest service and reduced complaints of department by 30% and reduced turnover in department to less than 5%.
Recruiting - Responsible for sourcing and hiring all staff needed for effective operations of the facility including a full-time staff of 80 employees and seasonal staff of 75 employees. Effective hiring has reduced seasonal turnover by 50%.
Policy Development - Led a team of management and outside constituents in developing a policy for criminal background checks of all employees and volunteers. Conduct annual review of Employee Handbook to ensure necessary changes are made to stay compliant to laws.
Benefit Administration - Working with insurance broker have managed to maintain cost increases for all benefits to less than 7% per year.
Risk Management - Lead a team of employees and management to constantly evaluate risk to employees and guests. Have reduced guest related accidents by 50%.

Probity Electronics, Inc., Plano, TX2000 2003
Manufacturer of Custom Cable Assemblies
Human Resources Manager, Developed full Human Resources function for this start up manufacturing company. Instituted policies and procedures to follow federal and state regulations and comply with ISO certification. Duties included employee relations, recruiting, benefits administration, safety and workers compensation, training, etc. Worked closely with Sr. Management to develop strategic plan for the company.
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Interim HR Services/Blockbuster, McKinney, TX1999 2000

Providers of contract Human Resource Services to Blockbuster Distribution Center. Human Resources Generalist. Responsible for employee relations on one shift in the Blockbuster Distribution Center. The primary interface with employees and managers for HR issues, including, but not limited to, investigation of and response to complaints, performance management, individuals compensation issues, policy management, employee relations, management initiatives and administrative procedures.



Argus Communication, Inc. Allen, TX1998 1999
A publisher of motivational and inspirational products.

Human Resource Generalist. Responsible for setting up the Human Resource function. Recruited for all positions, counseled with management and employees regarding employment issues. Accomplishments include developing a performance evaluation system, creating a safety program, developing job descriptions for all positions and managing the employee benefit program.

Mobile Systems International, Inc. Richardson, TX1997
An International supplier of consulting and software services to the telecommunications industry with offices in 8 countries.

Human Resources Representative Responsibilities included recruiting for all level positions, counseling with supervisors and employees regarding employment issues. Implemented and maintaining the Human Resources Information System and Affirmative Action Plan. Recruited for all open positions up to director level. Worked as a member of a task force to implement suggestions from an Employee Opinion survey.

Orthofix Inc., Richardson, Texas1989 - 1997
An International Manufacturer and distributor of leading edge technology of orthopedic healing devices.

Human Resources Representative Responsibilities included recruiting for all level positions up to a supervisory level, counseling with supervisors and employees on a variety of employment issues. Maintaining the Human Resources Information Systems and the Affirmative Action Plan, managing the performance evaluation program, developing policies, and training programs.

Education

B.B.A Marketing/Business Administration
Midwestern State University

International Marketing and Management
London School of Economics, Summer Program
University Southern Mississippi

Human Resources Professional Development Program
University of Dallas

Associations
Society for Human Resource Management

Certifications
Senior Human Resources Professional, HRCI 2006